Indian Eagle, LLC Contract with Customers on Terms of Service, Website Use, eTicket eContracts and eBooking eContracts, and Privacy Policy
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Definitions of Certain Terms and Phrases Used in IE TOS (The Definitions Defined Below Are Themselves Terms of the TOS as an eContract)

  • "eContract" in these TOS means any electronically or digitally generated agreement covering, governing, and/or relating to: (i.) the visiting and use of the IE website ("Website"); (ii.) the Terms of Service ("TOS") governing the IE Website; (iii.) eBooking arrangements made through the Website or done by hand by an IE affiliated agent; (iv.) eTicketing arrangements, functions, and payments made through the Website or by hand by an IE affiliated agent; and (v.) any service or product available on or through the Website; without limitation, of which IE has control of the service or, or, if a product, over the design, manufacturing and testing of the product; but not including the following services, products, merchandise, etc. over which IE has no control, for example, the airline equipment and flights, services and products of airlines, the conduct of airline employees and contractors, ticket clearing houses, travel insurance, airline meals, entertainment, facilities inside and outside a plane owned or leased by an airline, airport facilities and offerings including service, shops, restaurants and fast food facilities, intra-airport transportation, ground transportation, merchandise sold by IE through the Website but over which IE has no design, manufacturing and/or testing control, without limitation. NOTICE: eContracts are enforceable in most jurisdictions. Texas law governs the eContracts herein, including the eBookings, eTicketings, and these TOS. eContracts are fully enforceable in Texas.
  • "Website (IE) Use" herein means visiting the IE Website and in any way availing yourself as a potential customer of the information, eBooking functions, eTicketing functions, and the review and/or purchase of products and services available through IE including, without limitation and by example, reviewing or purchasing travel insurance, travel insurance, IE merchandise or merchandise marketed by IE on its Website such as travel-related products, etc.
  • "eBooking" herein means making an airline and/or other travel-related reservation (for example and without limitation, a rental car reservation) on or through the IE Website or through an agent affiliated with IE which eBooking shall be itself an eContract within its terms and as to IE as governed by these TOS.
  • "eTicketing" herein means purchasing an airline ticket and/or other travel-related (for example and without limitation, a rental car reservation) on or through the IE Website or through an agent affiliated with IE which eTicketing shall be itself an eContract within its terms and as to IE as governed by these TOS.
  • The terms "we", "us", "our", "Indian Eagle", "IE", and "Indian Eagle, LLC" refer to Indian Eagle, LLC and its, managers, members, stakeholders, and employees.
  • The terms "Customer" "you" and "your" refer to the prospects, customers, and users visiting the Website to check and avail themselves of our flight booking services online or through our travel specialists over the phone, chat, or email.
  • The terms "third-party company", "vendor", "supplier" and "suppliers" refer to airlines, consolidators,
  • Global Distribution Systems, insurance companies, and other companies that Indian Eagle works with to provide travel-related products and services.
  • The term "Website" shall in these TOS, and in any eBooking and/or eTicketing on it shall mean the Indian Eagle, LLC Website.

General Provisions

This use of the Website and either the eBooking of a reservation through and/or purchasing an eTicket from Indian Eagle using the Website or through an IE agent shall individually and together form an eContract between you, the Customer, on the one hand, and Indian Eagle, LLC, on the other (hereinafter referred to collectively as the "eContract" or the "Agreement"). The Website along with its content is available to you upon your use of the Website and such use of and visitation to the Website shall legally be deemed to be your (the Customer's or prospective Customer's) acceptance of all the terms and conditions (collectively referred to as the "Terms of Service" or TOS), without any condition or modification.

Welcome to IndianEagle.com Website! The Website functions to provide you with travel-related information, and flight-booking services, and to assist you in eBooking reservations and purchasing eTickets for flights as well as making secure payments online, without limitation.

Please go through these Terms of Service --- with keen attention to the terms and details --- which is part of your eContract with Indian Eagle if you use the Website in any manner and/or if you make eBookings and/or purchase eTickets through the Website or through an IE agent outside the Website. Your use of the Website to access its travel product information or customer-centric service content or avail of its flight booking and eTicketing services or to contact our travel specialists confirms that you agree to the Terms of Service.

If you do not agree to comply with and to be bound by the eContract comprised by any or all of these Terms of Service, eBooking and/or eTicketing, and/or do not agree to comply with and to be bound by the terms for disputing the eTicket eContract established by eBooking and paying for an eTicket though this Website or through an agent of IE through other means of communication, you should leave this Website and not further access the Website nor make any e-Booking reservations using the Website, nor should you book and pay for an eTicket through the Website nor contact our travel specialists; if you do any of the actions in the part of this sentence before the semicolon, you knowingly and intentionally waive ("waive" means to forfeit or give up): (i.) any claim or defense based on the assertion that you did not make, made by mistake, or never agreed to abide by the eTicket eContract or to the Terms of Service, and/or (ii.) any claim that because the eContract,and/or the purchasing of an eTicket, is digital, that it is not enforceable.

Indian Eagle amends the Terms of Service, the IE eBooking eContract and the eTicketing eContract from time to time without any prior notice and your continued use of the Website means that you accept such changes to the Terms of Service because you are assumed to have read the Terms of Service as of the time you actually use or book eTickets through this Website. Please go through the IE Privacy Policy regarding the user behavior on the Website and its security and how your data given on the Website may be used. The Indian Eagle Privacy Policy is part of the Terms of Service and part of any eContract established by your eBooking an IE eTicket through the Website, merely using the Website, or contacting our staff and providing them information.

Requirements for Use of the Website

The use of the Website requires you to warrant and abide by the following:

  • You are at least 18 years of age;
  • You can read and understand English sufficiently to understand these TOS;
  • You have the legal authority to bind yourself and/or your business entity or organization to the legal obligations imposed through using and/or eBooking and/or purchasing eTickets through this Website;
  • You agree to and will comply with the eContract terms embodied in the eBooking and eTicketing and to IE's Terms of Service;
  • You will make only legitimate eBookings that you and/or the passengers you represent intend, when you make them, to actually use and are not double bookings;
  • You have the explicit and demonstrable legal authority to make reservations for other persons or entities on their behalf;
  • You have informed other persons about the Terms applicable to the bookings that you have made for them and that they are bound to these TOS, the eContracts represented by these TOS, and any eBooking and/or eTicketing you do for them;
  • You are responsible and liable to supervise and protect your account information if you have an IE user account on this Website except where you can prove Indian Eagle is entirely responsible through gross negligence as defined under applicable Texas law; and
  • You are responsible and liable for your use of the IE account, and for access to it by any third person other than you to whom you have given your or your entity or organizations access information.

Prohibited Activities With and Prohibited Uses of Indian Eagle ("IE") Website

Downloading, displaying and copying of any part of the content on the Website is strictly prohibited. You are forbidden to republish, transmit, sell and translate the Content into any language. You are forbidden to replicate and reframe any portion or page of the Website.

Indian Eagle services and the products of the suppliers that we have partnered with are collectively defined as the "Content". You can avail the Content for yourself and the customers or passengers whom you legally represent for legitimate eBooking and eTicketing purposes. However, you are required to comply with the following prohibitions:

  • Making fake reservations, fraudulent bookings or double bookings through the Website;
  • Monitoring the Content in some manual process or by using any robotic, AI or automatic device;
  • Spreading fake, misleading and/or defamatory information about IE's services, prices, etc.
  • Posting any unlawful, defamatory, obscene, inflammatory, or profane material on our Website and associated profiles on the Web/Internet as well as social media;
  • Accessing the Website in such a way that may adversely impact the functioning of the Website or slow down the performance;
  • Using any software or computer programming to damage the Website by transmitting viruses or worms; and
  • Running external applications to disrupt the normal operation of the Website.

We reserve the right to deny you access to the Website and use of our services, without any notification, if any of these Terms of Service or any eContract provisions are violated by you, anyone you represent, or any agent on your behalf.

Resolution of Disputes Short of Court Proceedings Including Through Mediation

Indian Eagle strives reasonably to ensure 100% customer satisfaction. If you have any concerns, we will try to resolve them.

You agree to cooperate with us to settle any dispute or claim pertaining to the Website, it's content or services and your use thereof, to any eBooking and to any eTicketing, to the IE Blog, to the IE social media accounts, and to dealings with our travel specialists or suppliers, and to the Privacy Policy by contacting us at 1-800-615-3969 (FROM THE US)/001-800-615-3969 (FROM OUTSIDE THE US), including through mediation before a mutually-agreed -to -single- mediator and you agree to split the costs of such mediator.

Validity of eContacts and the Legal Support for Them in Texas and Elsewhere

NOTE: The digital eContract arrangement used in this IE Website is a common Internet ecommerce practice that courts, including courts in Texas, have repeatedly upheld. A digital eContract such as the eBooking and eTicketing functions used in this Website as well as these Terms of Service and any action relating to the eContract(s) so established through eBooking a reservation and/or purchasing an eTicket through this Website shall all be interpreted under the laws of the State of Texas, without regard to any conflict of laws provisions and regardless of your actual state or country of residence.

Controlling Law; Jurisdiction and Venue for Legal Proceedings

You agree that by using this Website under these TOS and using this Website's functions including eBooking and/or eTicketing and/or booking and ticketing through an IE agent, you agree to the following: (i.) unless federal law on any specific issue preempts, Texas law shall control for construing and interpreting the IE TOS, its eContracts including its eBooking and eTicketing functions, IE Website content, the IE Blog, and the IE social media accounts, without limitation, without regard for and in spite of any applicable choice of laws conflicts; (ii.) jurisdiction and venue of any legal action with respect to any dispute on an eBooking and/or eTicketing and/or booking and/or ticketing through an IE agent, or regarding the IE Website content, without limitation, will have its jurisdiction and venue in the appropriate small claims justice court, county court, or district court, or federal courts in Austin, Williamson County, Texas, as may be applicable to a particular dispute. In case you fail to adhere to the jurisdiction and the venue provisions which you are here agreeing to which require any legal proceedings between you and IE be filed in the courts located in Austin, Williamson County, Texas, Indian Eagle LLC reserves the right to move to transfer any such action to the appropriate court in Austin, Williamson County, Texas and further to seek sanctions against you (and/or the group you represent) in the form of IE's reasonable and necessary legal fees, expenses (including expert expenses and costs) for obtaining a successful transfer to the appropriate court in Austin, Williamson County, Texas for violating these jurisdiction and venue provisions you have agreed to through using the IE Website, and/or eBooking and/or eTicketing through it or booking and/or ticketing through it.

Severability Of Unenforceable Terms, If Any

If for any reason a court of competent jurisdiction finds any provision in or part of the eContract including the eBooking and/or eTicketing functions and/or these Terms of Service etc. contained herein made through this Website and/or Terms of Service, to be unenforceable, in any part, then that unenforceable part or those unenforceable part(s) are thereupon severed but the remainder of the terms of the eContract including the eBooking and/or eTicketing under this Agreement and the terms associated with eBooking and eTicketing will continue in effect, validity and enforceability.

Intentional Use of the IE Website, eBooking and/or Purchasing and eTicketing While Residing in a Jurisdiction Prohibiting eContracts or the Use of the IE Website Means Waiver of Illegality as a Defense

If the use of the Indian Eagle Website and/or its contents or functions are deemed unlawful in the jurisdiction where you reside such that such jurisdiction where you reside does not give validity to all provisions of an eContract for eBooking, and/or for eTicketing and Terms of Service, etc. like these established through this Website and its Terms of Service, etc., then if you use the Website and/or establish an eContract by making eBooking reservations and/or purchasing an eTicket, you by any of those actions knowingly and intentionally waive (forfeit or give up) any defense to enforcement against you of such use and eContracts where such defense is based on a claim of the illegality of such an established eContract and Terms of Service, without limitation, based on the jurisdiction where you reside outlawing such website use and /or the use of eContracts made by eBooking and/or purchasing of an eTicket through a website and/or the application of terms of service like those on the Indian Eagle Website. Your waiver is based on your action in intentionally coming onto and using the IE Website and/or its functions because you are here informed that Texas law controls your use of this Website and its functions as explicitly set forth in these TOS.

No Waiver of Right(s) Through Failure to Enforce Defaults or Delayed Enforcement

The failure of Indian Eagle to enforce any provision of an eTicketing or eBooking transaction established by making a reservation and/or purchasing an eTicket through the Indian Eagle Website or through an IE agent offline, and/or failure to enforce a provision in the Terms of Service will not be deemed a waiver of the provision. Any additional provisions in or revisions of the Terms of Service that are posted on this Website when you use the Website and/or make an eBooking and/or purchase an eTicket creating an eContract with Indian Eagle after the first time you use these TOS will apply to your future eContract(s) with Indian Eagle as well as to your use of the Indian Eagle Website and its content, without additional notice to you; therefore, be sure to reread these TOS before any later transactions.

Damage Claims Limitation (Liquidated Damages) and No IE Liability for Airline Cancellation of eBookings or Bookings Reservations

You, the Customer, agree by using the Website and/or making an eBooking and/or purchasing a ticket through the Website eTicketing function, that any damage suffered by you and/or any other persons whom you represent in the use of the Website and its functioning, including without limitation, eTicketing, if any, shall as to each eBooking and/or eTicket purchased be limited to the cost of the eTicket paid for by Customer or on Customer's behalf. This limitation of damages is termed "liquidated damages," meaning damages agreed to contractually between the parties concerned. You agree that IE will not be liable in any amount or fashion if an airline cancels, with or without notice, a booking of yours or a flight made through the IE Website or through an IE agent.

Attorneys' Fees, Expenses, and Costs of Legal Proceeding to the Prevailing Party

The prevailing Party between you and Indian Eagle in any legal proceeding relating to the use and/or content of the Indian Eagle Website, to these Terms of Service, etc., to an eBooking and/or to an eTicket, or any aspect of the relationship between you and Indian Eagle, shall be entitled to its (the prevailing Party's) reasonable and necessary legal fees, expenses of the proceeding (including expert fees and expenses) and court costs.

Advice to International Passengers

If the destination country and/or transit country in your itinerary bars or restricts your entry due to visa overstay, visa revocation, or any other known or unknown reason, the airline responsible for marketing, validating, and/or operating the itinerary may deny boarding to you. Such circumstances are beyond the control of a travel agency and the airline. If the airline(s) is instructed by the destination or transit country government not to board you for an explicit or implied reason even though you hold a valid VISA, Indian Eagle is not responsible for any travel disruptions that may cause frustration or incur a loss to you. In such events, it is recommended that you contact the embassy of the destination or transit country for assistance or information. Any modification to the itinerary, booking cancellation, or refund against cancellation is subject to the normal fare rules of your ticket(s).

Airlines may require passengers to present a copy of both sides of the credit card (with CVV blacked out) that has been used to book their travel if the actual credit card owner is not traveling with them. Additionally, a written statement from the cardholder attesting to the authenticity of the purchase and the passenger's name, as well as travel details, may also be required during the airport check-in. Failure to present these documents may result in the denial of boarding for the passenger(s) not accompanied by the credit card holder.

In the event of a health crisis (whether a pandemic or not), most airlines require passengers to submit a self-health declaration form, carry a negative pandemic disease test certificate, and follow certain guidelines, including the mask mandate, aboard aircraft and on the ground. Passengers are also required to comply with the origin country's travel advisory and the destination country's entry requirements, health protocols, and quarantine norms. You may be denied boarding at the origin airport, transit at the connecting airport, or entry to the destination country for failure to follow the health protocols. In case your travel is disrupted or affected en route to the destination, Indian Eagle shall not be liable to provide a refund. Airlines, airports, and destination countries may revise their guidelines for travelers at any time, without notification. It is recommended that you check with the operating airline and the embassy of the destination country the day before your scheduled flight.

Travel Related Providers (e.g., Airlines and Others) Rules and Restrictions

Suppliers including airlines, airports and any third party selling travel goods or offering travel services through us may be our partners or affiliates. Suppliers have their own terms and conditions, which apply to your reservations made using the Website or by contacting our travel specialists, and our travel booking services

Please go through these additional terms of service carefully. If you purchase a flight ticket from us, make sure to read the Supplier's terms and conditions on the Supplier's website. You agree to accept the terms and conditions applicable to your purchase through Indian Eagle, in regard to seat availability, payment of fares, travel confirmation, booking Cancellation, flight Cancellation/schedule change, itinerary changes, refund, etc.

Completion of purchase and ticketing confirms reservation and guarantees the airfare you have chosen. However, airlines or other third-party travel suppliers may revise ticket prices without notice. We have the right to cancel your reservation at our sole discretion if the purchase is not completed in or on time.

At Indian Eagle, you may make a reservation for two one-way itineraries instead of a round-trip reservation. The combination of two one-way itineraries may be cheaper than a round-trip itinerary. It may offer a greater choice of flights too. The same airline or two different airlines may conduct the itineraries. Unlike tickets for a round trip, the ticket for each one-way trip has its own fee structure and rules. If either of the flights, in the case of a round-trip is cancelled or rescheduled, the itinerary for the other flight may require changes at a cost and it will be a cost to you. IE and its partners or affiliates or suppliers or employees are not liable for any fee or additional expense that changes to the other flight may be incurred to you. In some cases, you can choose to book either onward or return travel at Indian Eagle and the other with some other travel agency (OTA). If the airline reschedules or cancels the onward trip booked by us and it affects your return trip booked by some other OTA, we shall not be held liable for the losses that you may incur in such a scenario. If your domestic travel to an international airport in the US or post-arrival travel to the final destination in India booked by some other OTA is affected due to sudden Cancellation or rescheduling of the international flight booked by us, you shall not hold us responsible for a refund against losses that you might incur in such a scenario.

In case of a booking with certain low-cost airlines, the cost of flights is converted from a different currency to give you an estimate of the booking in your local currency, ensuring your convenience. By the time your flight is booked, currency fluctuations may make the amount billed on your credit card or bank account by the airline slightly different from the estimate given to you. Your card issuer may charge a fee to process the transaction, taxes apply to international purchases. As a result, the billing or statement may reflect both the fee and the taxes.

Federal Law strictly prohibits the carriage of hazardous materials during air travel. If you are found carrying any hazardous material in your check-in bag or handbag or cabin bag or in person, you can be sentenced to imprisonment for 5 years and penalized with a fine of USD 25,000 or more (49 U.S.C. 5124). Explosives, oxidizers, corrosives, compressed gases, radioactive materials, poisons, and flammable products (both liquid and solid) are forbidden on board. Hazardous materials include paints, fireworks, firecrackers, oxygen bottles, lighter fluid, tear gases, sharp-edged tools like knife, radio-pharmaceuticals, etc.

By accepting the supplier rules and restrictions you acknowledge that you may be required to sign a liability waiver in order to avail services offered by some third parties. At the same time, you agree that if any of the above-mentioned supplier rules and restrictions is violated, your reservation may be cancelled and you may be denied access to the travel service or product. Moreover, your payment for the reservation may not be refunded, and your bank account or credit card may be debited for any expenses incurred to us as a result of the violation.

IE's Right to Cancel Bookings and Ticketing for Back- to- Back Ticketing; Hidden-City Ticketing; and No-Shows

You are required to provide us with correct and verifiable information while making flight reservations. No misrepresentation of facts is allowed by or at Indian Eagle or through the functions on its Website. We reserve the right to cancel your booking in case of any default on your part. If your request for booking a trip is found to be unauthorized, or your information is found to be incorrect during or after our booking and ticketing process, Indian Eagle at its sole discretion can cancel the booking without notifying you and without any liability to recompense the loss caused to you or refund against Cancellation. You agree not to hold Indian Eagle liable for any loss in the event of Cancellation under the circumstances set forth in this section.

Most airlines do not accept unfair booking practices such as hidden-city ticketing and back-to-back ticketing. These are strictly forbidden practices which when found will result in booking Cancellations, denial of boarding, or additional cost. Make sure to check the relevant airline' terms of service and comply with the same while booking an itinerary with India Eagle. If you are found to indulge in these prohibited practices, IE reserves the right to cancel your bookings with the relevant airline. No request for refund is obtainable in the case of a Customer's use of the above-stated prohibited two practices which are more specifically defined below:

Back-to-back ticketing - Booking more than one trip to the same destination, in the same name and with the same airline, on corresponding travel dates.

Hidden-city-ticketing - Booking a connecting flight with one stopover or more in between the departure and arrival points to get down at the connection point without completing the journey, instead of booking a direct flight.

No-shows - The airline will consider you a No-show if you do not cancel the tickets at least 24 hours before the scheduled departure of your first flight segment, do not check in or appear to board at flight departure time, and do not utilize the tickets.

It is your responsibility to check in on time and arrive at the correct boarding gate before the boarding gate is closed. The airline will consider you a No-show if you are not present at the check-in counter or the boarding gate on time for any reason including but not limited to inclement weather, bad traffic, traffic accidents, long queues at the airport for check-in, security immigration, delay due to the unavailability of wheelchair assistance, personal emergencies, or illness. The airline may accommodate you on an alternate flight based on the availability only if you were not able to board the flight solely and completely for decisions and conditions caused by the airline such as cancellation of flights, overbooking, or delay in the scheduled arrival of an incoming flight booked in the same ticket.

No-show tickets hold no value and are non-reusable and non-refundable. No-show tickets are automatically cancelled, and no refund is processed by airlines. The airline is not required to accommodate you on an alternate flight if you are a No-show and the airline will cancel all remaining untraveled segments of your booking if you are considered a No-show and this includes the segments of your return trip.

Note: If you book your onward flight and return flight in two different reservations, your no-show ticket for the onward flight will not affect the return flight.

Flight Schedule Change / Flight Cancellation by Airlines

Indian Eagle has no role in and therefore you agree Indian Eagle has no liability for airlines' decisions, acts and omissions regarding flight Cancellation and flight departure schedule changes. The airlines' decisions, acts and omissions arise from their policies over which IE has no control. Airlines, at times, change the flight departure schedule (time or date or both) following a change in their operations or operating hours. Scheduled flights are often cancelled under such circumstances as bad weather, natural disaster, bankruptcy, etc.

IE Policy on Flight Schedule Change and Cancellation

Indian Eagle is not liable for flight schedule change and flight Cancellations and you agree to that. You are required to check and follow the relevant airline's terms of service. However, we will notify you with reasonable speed of flight Cancellation and flight schedule change once IE becomes aware of such cancellations and/or schedule changes. At the same time, you are required to reconfirm the flight schedule and check updates with the relevant airline prior to the scheduled departure and to determine if cancellations have occurred; these are not the responsibilities of IE.

Indian Eagle is not liable for any waiver or refund in case of involuntary flight schedule change by operating airlines. Usually, airlines grant waiver or refund in case of involuntary flight schedule change by more than 90 minutes. Airlines, however, may not give waiver or refund when the actual flight schedule is postponed or preponed by less than 90 minutes. Waiver or refund against involuntary flight schedule change is governed by airline policy, which is out of our control.

Flight Schedule Changes Cancellations

If the airline changes the scheduled flight time on the departure day or cancels the flight four (4) hours before the departure, we will update you by sending a notification alert to your email ID and/or a text to your cell phone if we have the number. You may be notified in some other way. However, the email is considered as the final alert in the event of failure of other mediums to reach you.

Some flight types and itinerary types are not refundable against flight Cancellations within four (4) hours prior to the scheduled departure. IE is not liable for and is not obligated to accept your request for refund in that circumstance. It is recommended that you check the relevant airline's refund policy or contact the airline directly.

There may be a change in the flight schedule due to extreme weather on the day of departure. Flights are often delayed or cancelled due to extreme weather at the connection point or at the destination city airport. Airlines have the sole authority to decide on Refunds against Cancellation in this case and therefore you agree IE is not liable in that circumstance.

Airlines may change flight schedules anytime. If the schedule of your confirmed flight is changed within 90 minutes before the departure, be advised to contact the airline for Cancellation and possible refund. Indian Eagle bears no responsibility to provide refunds in this case since it is out of the control of IE.

If a connecting flight at the layover airport is delayed or cancelled due to any operational issue with the airline, Indian Eagle is not responsible for refund since IE has no control over this circumstance. Be advised to contact the airline directly.

Make sure to contact the airline for updates on the flight service status.

Airfare Changes

A booked itinerary is not confirmed until it is ticketed. Sometimes, airlines revise the fare of ticketed itineraries. Indian Eagle is not liable for the fare revision. We make sure to notify customers about the revised fare of their confirmed (ticketed) itineraries. If the fare is increased after revision, you have the right to cancel the confirmed booking or you can agree to pay the additional amount. The relevant airline may accept your refund request in the event of Cancellation, depending on its policy.

IE's 'Refund for Cancellation' Policy

If you cancel the reservation by calling IE's customer service team within 24 hours prior to the scheduled flight departure, we will consider your refund request and process it with the relevant airline subject to that airline's 'refund against cancellation' policy.

IE strives to provide accurate display of the itinerary details of every trip on the booking page of our website IndianEagle.com. Unfortunately, it may happen that there is some issue with the display of details and airfare when you book a trip and your booking has been confirmed by the time we notice the error and fix it. If the fare increases in the meantime, you can either agree to pay the additional amount or choose to cancel the booking.

If the airline accepts your 'cancellation' application and 'refund' request, IE will credit the refund to the account that you had used while making the purchase. Usually, the refund is processed anytime within 24-72 business hours for cancellations made within the void window, and within 4-5 business weeks for cancellations made after the void window. The refund against cancellation of reservations with a 0-hour void window is usually processed within 24 hours. It may take longer depending on the transaction system of your financial institution. Make sure to check the 'transaction' policy of the financial institution. Sometimes, the refund process takes longer than usual time for unprecedented reasons. Indian Eagle shall not be liable for inordinate refund-processing delays.

If a refund is made to you twice by error or otherwise, you hereby agree that you are legally obligated and financially liable to return to Indian Eagle the excess amount credited to your account.

Exchange and Cancellation Policies and Fees

All confirmed airline trips are 100% non-refundable. In certain limited cases, you can request a cancellation by calling our customer service department prior to 24 hours of the scheduled departure. Your travel cancellation request is subject to the airline's ticket rules and the airline's policy of the airline concerned. However, partially used tickets (in case of one-way, round trips and multi city trips) can neither be canceled nor refunded. A non-refundable ticket, unused or partially used, may be kept open only to be exchanged at the equal or higher fare, not at lower fare, for traveling with the same airline on some other date.

Usually, open tickets are valid for 6 to 12 months from the date of the original booking confirmation, depending on airlines. You are required to check and confirm the expiry date of your open ticket (s) with the airline. The expiry date/validity of an open ticket cannot be extended under any circumstances. Exchange/reissuance of open tickets incurs the airline's fee and a fare difference. You must rebook travel with the same airline, using the credit of the open ticket (s) and paying the airline's fee as well as a fare difference (if there is any) within the expiry date. Exchange/reissuance of open tickets is subject to the airline policy and fare rules.

Indian Eagle sends you an email used at the time of booking to inform you of the costs associated with requests for cancellation or changes to your booking along with important terms and airline rules associated with it. Indian Eagle will not cancel or make any changes to your booking unless we receive an explicit written (email and fax in addition to hardcopy) response to that email acknowledging and accepting to the costs and associated terms and rules. You agree that a verbal confirmation over the phone, emails received from a different email address not used at the time of booking, and any emails sent from the registered email address but not in response to Indian Eagle's email outlining the costs, terms, and rules will not be considered as your acceptance for cancellation or making changes to the itinerary.

We cancel a confirmed trip only if it is permitted by the relevant airline. Usually, confirmed itineraries are not changeable. We can process your request for a change in the details of a confirmed trip (for example, change of travel dates or departure point or arrival point or entire route) with the airline, but it is subject to the airline's policy. If the requested change in your itinerary is permitted, then airline penalty, fare difference, and a change / exchange fee by us are applicable. Please contact our travel specialists to know the total cost of exchanging your trip for a new trip with the requested change in the itinerary details.

Modification of reservation, for example, a change of travel date (s), is a time-consuming process. It may take up to 72 hours for a modification request. You agree to waive any damage or loss that may occur to you due to the delay in modification. Confirmation of your requested change in the itinerary details of your confirmed trip by the airline is out of our control. If you contact the airline for modification, such as, for instance, change of date, you may receive an additional invoice from Indian Eagle stating the modification fee and the penalty that you are responsible to pay in accordance with our Terms of Service.

If you are unable to travel due to some medical condition after your reservation is confirmed, you can cancel the ticket by paying the airline penalty and our service fee if the ticket is refundable, or change the travel date (s) by paying the airline penalty, our service fee and fare difference if the ticket is changeable, or you can keep the ticket in the open status for traveling within a specific period of time if the airline allows you by paying airline penalty, our service fee and fare difference or the entire value of the ticket will be forfeited.

We reserve the right to levy a service fee per ticket for rendering our services towards cancellation of a booking, change of travel date in a booking, and exchange of non-refundable tickets. We offer 0 to 24-hour free cancellation for reservations depending on airlines, itineraries, travel class, fare types, etc. US $30 per ticket is our service fee towards cancellation of reservations within the void window of 24 hours from the time of booking. We levy a service fee up to USD $150 per ticket towards cancellation of a confirmed booking after expiration of the 24-hr void window.

"There is no 24-hour free cancellation window for "India to USA" flight tickets purchased using a credit/debit card or net banking provided by an Indian financial institution and for flight tickets purchased within 24 to 48 hours of the first leg of an itinerary for immediate travel. A certain airline fee is levied for cancellation of such reservations with a 0-hour void window." In case the booking is made in a currency other than USD, please note that the charges will be calculated based on the dollar exchange rate applicable at the time of booking.

You agree that your request for cancellation of a confirmed reservation, only in case of refundable fares, is subject to the payment of an airline fee towards cancellation, irrespective of your itinerary and travel class. An airline fee of up to US$500 per ticket is levied against cancellation of refundable economy/premium economy class travel. The airline levies a fee of up to US$1000 per ticket against cancellation of a confirmed Business/First Class reservation.

Neither Indian Eagle nor airlines are liable to provide any sort of waiver on the applicable cancellation/rescheduling fee in the event of your travel cancellation/rescheduling on account of medical emergency or death-like exigency in the family. Indian Eagle's service fee (which does not include airline penalty and fare difference) is subject to change at any time and without notice. Be advised to contact us to know the latest service fee. Airline penalty, fare difference, and our service fee vary depending on ticket types, travel classes and routes.

Blackout dates are specific travel periods, including but not limited to summer and Christmas holidays, when itinerary modifications or travel date changes are not permitted or subject to limitations. Requests for a change of travel dates for your one-way, round-trip or multi-city reservation may not be accommodated if the unused or partially used reservation falls under blackout period due to high demand, capacity constraints, flight overbooking, seat unavailability, and various other circumstances beyond our control.

You shall understand that blackout dates may apply to certain itineraries, and the extent of a blackout period may vary depending on routes and destinations. It is advisable that you plan your travel accordingly, so that your genuine need to change a travel date (s) in the confirmed reservation is not impacted by blackout periods. we communicate information about blackout dates as part of the fare details at the time of booking.

Flight service providers, including airlines, reserve the right to determine and apply blackout dates as and when necessary. Blackout dates applicable to certain itineraries may be subject to change without prior notice.

Indian Eagle's "Confidentiality" Policy

By our terms and conditions, you acknowledge and agree not to share the confidential details of your eTicket with any third party. A third party may misuse the information for some illegal purpose or personal benefit if the confidentiality is breached. You agree that Indian Eagle shall not be held liable for any claim or consequence attributable to your breach of confidentiality. Only you will considered liable in that case. Further, you agree to indemnify and hold harmless Indian Eagle from any damages of any kind and from legal fees, expenses and costs of any third party or member of the group you are representing and of you yourself if you breach IE's confidentiality policy.

If any third party uses your trip ID from the eTicket and cancels the flight reservation and cancels your and/or the group you represent's flight reservations (eBookings), you may not be entitled to a refund. IE under these circumstances does not guarantee that you and/or the group you represent will be entitled to or receive a refund of the eTickets involved.

Booking Process

Indian Eagle has the easiest and simplest air travel booking process that comprises a few clicks from accessing the eBooking page to buying an eTicket or eTickets, or direct from an agent, for a booking or ticket. IE may accept or reject your request to book an itinerary depending on availability of the itinerary with the relevant airline. We confirm the receipt of your 'booking' request via an email which does not imply by any means that the request is accepted. Your purchase of a flight ticket (s) is confirmed only on payment of the fare to the airline validating or operating your chosen itinerary. Once the payment is processed to the airline and the eTicket is issued for the booked itinerary, your name, the destination and other details may not be changed.

The 'eBooking/booking' confirmation is also subject to your agreement to comply with IE's TOS. We may, in our sole discretion, update or modify the booking process, without any liability to notify you of the same. Any change or update in the booking process is automatically effected once it is implemented.

You are required to book a trip using your own credit card if you plan to fly within a week following the booking. The name on the credit card must be identified with your name.

Nearby Airports

You may find lower airfare from or to a nearby airport in the origin or / and destination city on our website. The website will mention if it is the lowest or lower fare for your itinerary. Generally, we compare fares to and from the airports within 60 miles of the airport of your choice. You can save a percentage of the airfare by booking your trip to or from the nearby airport. Be advised that you need to review the itinerary details of your trip including the airport / airports you have booked.

Major Airlines Issues

IndianEagle.com displays some of the itineraries without disclosing the exact departure time, arrival time, connecting airports and the airline marketing these itineraries:

  • The departure and arrival time is shown as 2 - hour time range and the exact time is disclosed upon confirmation of the booking.
  • The connecting airports are displayed as Layover and the connecting airport information is disclosed upon confirmation of the booking.
  • The marketing and operating airlines are displayed as Major Airline and the airlines considered as Major Airline are Air Canada, Air Franca, Air Mexico, Alitalia, British Airways, Cathay Pacific, Delta Airline, Emirates, Etihad Airways, KLM, Lufthansa, Swiss International Air Lines, Austrian Airlines, Qatar Airways, Saudia Airlines, United Airlines.
  • The clickable component 'What is this Airline?' in the itinerary displays the airline marketing the itinerary along with two other major airlines.
  • Once the customer receives the booking confirmation email disclosing the airline, departure and arrival times and the connecting airports, the customer is responsible to check the baggage allowance, cancellation and change penalties, VISA restrictions for the itinerary and the airline policies within 12 hours of receipt of such email.
  • The itinerary can be cancelled for free within 12 hours from the time of booking.

Business Class Upgrade

  • This upgrade offer is valid only if the business class ticket is purchased by the time limit specified in the upgrade email.
  • The upgrade price is not guaranteed until the business class itinerary is ticketed.
  • The entire cost of the business class tickets for the itinerary is charged on the card and the cost of economy class tickets is refunded once the business class tickets are confirmed.

Reconfirmation, Check-in and Boarding

You are required to reconfirm the schedule of your flights directly with the servicing airlines at least 72 hours before departure. You must be at the airport at least 4 hours before the scheduled departure and report at the boarding gate by the time printed on your boarding pass and/or as informed by the airline staff and/or as displayed on the electronic display board. The departure gate printed on the boarding pass or informed by the airline staff may change at any time for operational reasons. The electronic display boards or monitors throughout the airport display the most accurate information about your flight and it is your responsibility to monitor the departure information of your flight.

Human Error in Booking & Ticketing

"To err is human." However, we try to avoid any mistakes in the booking or ticketing of a reservation. If an agent unknowingly makes a mistake in the booking or ticketing of your flight, you are expected to contact us within 24 hours of receiving the booked itinerary details or eTicket so that we can do our best to correct the mistake at the earliest. We will not be able to correct the error within 24 hours of the scheduled departure. In case of immediate travel, you should report the mistake, if any, to us within 4 hours of your discovery of the error. If your booking is canceled due to a human error, we will add reward points to your "My Eagle" account as a goodwill gesture and you can redeem those points on your next booking at Indian Eagle.

Requirements for Customer/Passenger Identity Verification

IE has a precise customer identity and payment card verification process as part of our Terms of Service. It helps us establish credit card ownership, prevent misuse of the card, and ensure secure online transactions. By providing the card details, you agree that we verify the card ownership by debiting a temporary authorization amount less than $2 for an American Express card and less than $1 for other cards. The amount is credited back to the customer immediately.

You are required to fill in a Universal Credit Card Form (UCCF) form that you will receive from us and upload it to your "My Eagle" account on IndianEagle.com, along with a photocopy of your credit card (front and back sides) and a photocopy of your driving license or passport as a valid ID proof.

The booking will automatically be canceled if the customer identity and payment card verification process does not go through due to your failure to upload the above-mentioned documents online or comply with the process within 12 hours.

Itinerary Reconfirmation

You are responsible to review and reconfirm the itinerary details (including passenger name, travel dates, departure point, arrival destination, travel class, flight number, airline number, scheduled departure time, meal type, etc.) for the itinerary that you have booked on our Website IndianEagle.com or through our customer service. If you find any difference in the details which you have provided during the booking, do contact us within 2 hours of the booking. In case of your failure to review and reconfirm the details within the stipulated time, the eBooking and eTicket resulting therefrom will be considered acceptable to you, without any liability therefor on IE's part.

Responsibility Not IE's for Changes in Flights and Indian Eagle Limited Scope of Services

Indian Eagle is an air-ticketing agent which partners with airlines and other entities to provide air travel services to the general public looking to travel. Our services are limited to providing various options to the customers for their air travel, answering any questions related to their booking, and providing post-booking services such as cancellations or making changes to the itineraries.You agree to the provider airline's rules including fare rules and to the Terms of Service of Indian Eagle and the airlines at the time of using this Website for eBooking an eTicket when a Contract is established between you and Indian Eagle.

You understand and agree that Indian Eagle is not responsible for airline cancellations, discontinuation of routes, changes to flight departure and arrival times or Private Airline-related Service Provider Changes, or any policy changes affecting your flights that issue from the airline upon which you booked flights and/or any governmental authority which causes a change in any flight in any manner (hereinafter known as "Nonliability of Indian Eagle for Airline or Government or Private Airline-related Service Provider Changes Affecting Travel"). By using the Website eBooking a eTicket so as to establish the eContract between you and/or your entity or organization, or group oof people you represent, on the one hand, and Indian Eagle, on the other, you agree to the eContract established by your booking and eTicket, the Indian Eagle Terms of Service and agree to Nonliability of Indian Eagle for Airline or Government, or Private Airline-related Service Provider Changes Affecting Travel.

IE has no control over nor are responsible for any inconvenience or losses faced by the customer due to the actions of another entity in their travel including but not limited to airports, airlines, or governments. Indian Eagle is not liable for any such inconvenience or losses caused due to flight delays, flight schedule change, flight cancellation, poor inflight service, poor inflight food, non-functional amenities on board, unavailability of some or the other inflight service/amenity, lost or damaged baggage, baggage theft and unavailability of airport amenities such as lounges.

You agree by entering into this eContract, using the Website, and/or the eBooking and/or eTicketing functions, that Indian Airlines is not responsible for any damages to you caused by Acts of God, force majeure, Acts of Nature, strikes, supply chain interruptions, civil unrest, terrorism, war, weather, floods, fires, severe storms, events of things of celestial origin, invasion, catastrophic strikes from objects from space, defective aircraft, and the like.

Procedure for Customers Having Problems With, Damage From, or Needing Refunds from, Airlines

Please contact the airline customer service directly if you believe that the actions of the airline have caused damage to you or your property. Your request for compensation is subject to an investigation of your complaint by the airline and the airline's policy. The airline involved is responsible for any refunds against cancellation or for any compensation for your grievances. Indian Eagle has no control over the time taken by the airline in processing the refunds or compensation. You can also contact the US State Department of Transportation (DoT) with any complaints you may have against the airline and to possibly have your grievances addressed.

Booking Service Fee and Additional Processing Fees

We charge a service fee for all the online and offline booking of itineraries. The service fee is applicable to all passenger-type tickets (infant, child, adult) and all trip-type tickets (one- way, round trip, multi-city trip) per traveler.

All airfares include the service fee. It is billed per traveler for value-added services like 24-hour customer support over toll free phone, ticketing support, technology support, etc. Airfares include service fee in the range from USD $ 0 to USD $ 250 depending on ticket type, fare type, travel class, destinations, routes, and seasonality. When you opt for payment in a different currency, the service fee charged will be converted as per the applicable currency exchange rate.

Last-minute booking for emergency travel entails an additional processing fee. We implement additional security measures to protect you from fraudulence in case of last-minute bookings. These measures include customer identity verification, fraud prevention tool, alert on fraudulent billing, authentication of UCCCF form and others. Therefore, we charge an additional processing fee to recover the cost of secure last-minute booking to some extent.

We may revise the service fee for usual bookings and additional processing fee for last-minute bookings at any time. Service fee and additional processing fee are nonrefundable even if you change or cancel your booking directly with the airline. Please call us if you have any query regarding agency service fee while booking your tickets.

Multiple Airline Itineraries

If there are two airlines on the itinerary of your one-way trip, or more than two airlines on the itinerary of your multicity or round trip, a different set of fare rules, baggage allowance, and refund policy will apply to your trip with each of the airlines. Each airline has its own service policy in case of flight schedule change and Cancellation. If one of the airlines cancels the flight or changes the flight schedule, the other airline to operate the connecting flight or return flight is not bound to reschedule your itinerary or consider a refund. You must check and comply with the terms and conditions of each of the airlines involved in the itinerary of a connecting or multicity or return trip.

Union Fare

A union-fare itinerary may include one or more flights; each with a different PNR. Each of the flights in a union-fare itinerary for a round-trip or a multi-city trip comes with individual ticket rules. The itinerary may be operated by the same or different airlines. If any of the flights is canceled by the operating airline, the other will not be affected in case of a union-fare itinerary. The modification and Cancellation charges for this type of itinerary may vary from ticket to ticket depending on airlines involved. Our Terms of Service equally apply as it does to your booking of a multi-city or round-trip or one-way itinerary on IE's Website.

eTicket Delivery

Once the booking is confirmed upon successful payment of the fare, the eTicket(s) is generated. Indian Eagle sends a travel confirmation message along with the eTicket(s) to the email address and the phone number registered with us or provided during the booking process. You agree to receive the eTicket and other messages (including but not limited to updates about your travel) to the registered phone number.

The delivery of the eTicket and other messages might fail if the email address and/or phone number are incorrect or due to an unforeseen technical issue beyond our control. You must contact us immediately if you do not receive the e-ticket(s) within 2-4 hours of the booking. In this case, you agree that Indian Eagle is not liable for any damage or loss that may occur to you because of the delay in delivery of the e-ticket(s).

Overbooking of Flights by Airlines

Sometimes, seats on a flight by an airline may be overbooked. Due to overbooking, you (if you are unlucky) may not get a seat available on the flight for which you have got a confirmed ticket from the airline through us. In this case, airlines manage seats for passengers by asking their volunteers to exchange their reserved seats for compensation. If seats are not managed due to the few reserved seats for volunteers, you may be denied boarding at the departure airport. In the event of involuntarily denied boarding, your reservation is canceled and refunded by the airline. If you ever meet with such a situation, make sure to know the airline's boarding priorities and compensation rules at the airline's boarding counter or ticket counter. Indian Eagle is not liable for denied boarding.

Duplicate Bookings

If the same itinerary is booked twice on the name of the same traveler, Cancellation or refund against Cancellation is not guaranteed after confirmation (ticketing) for the second booking which is duplicate. We can process your 'Cancellation' request with the operating airline, but it is subject to the airline's policy, which is out of our control. Usually, neither Cancellation nor refund is entertained for non-refundable tickets.

Baggage Policy and Fee

The baggage allowance for an itinerary depends on the airline (s) operating or validating the itinerary, travel class, fare type, ticket type, and the airlines codeshare partnership. The number and weight of bags that you can check in for free or a fee is subject to the airline (s) policy for your itinerary - which is absolutely out of our control. Airlines charge for excess baggage if your bags, check-in or cabin, exceed the permissible limits. The fee is directly payable to airlines. You may be required to reclaim and recheck-in your bags at the connecting airport if your one-stop or two- stop itinerary involves more than one airline. It is recommended that you check the baggage allowance while reviewing an itinerary (s) on our website and call the airline (s) to check extra baggage fees.

Prohibited items and accepted items fall under the baggage policy of airlines. Make sure to check the list of these items on the website of the airline operating your flight, before you pack your check-in and carry-on bags.

Baggage loss, theft, misplacement, or damage is an unfortunate incident. Indian Eagle shall not be liable for any loss, theft, misplacement or damage of your bags, or any valuables in your bags.

Travelers' bags are handled by airline and airport crews. You must contact the airline (s), or the departure/connecting/entry/arrival airport.

Credit Card Transaction Fees and IE Credit Card Convenience (Transaction) Fee

If you purchase an itinerary using a credit card, the credit card company may charge a fee to process the transaction. If the merchant of the card and the bank that issued the card are in different countries, a transaction fee is applicable. The bank or the company that processes transaction through the credit card determines the fee. The credit card transaction fee is excluded from the airfare of the trip. It will be listed separately on the credit card statement.

Credit or Debit Card Payment Acceptance Policies

We accept credit and debit cards issued by the US, Canadian and Indian financial institutions. You can also pay through net banking provided by an Indian financial institution. A convenience fee and GST apply to your purchase of flight tickets using an Indian credit/ debit card, or net banking provided by an Indian financial institution. The convenience fee and GST are non-refundable even in the event of booking cancellation. All amounts mentioned on the website are in US Dollars unless specified. Your financial institution may charge foreign transaction fees if you are using a card not issued by a US financial institution. Your card can be charged either by Indian Eagle, its partners, airlines, or third-party vendors. Your booking of a flight (s) is confirmed upon the successful processing of the fare to the airline and the ticketing of your selected itinerary. The payment is not supposed to be credited back to you once the booking is ticketed and confirmed. If you dispute the transaction, we have the right to charge you a fee and cancel your booking partly or completely.

If payment does not go through due to incorrect details or inadequate funds, you will get a notice within 24 hours. We do not bear any liability for the payment decline. If the airline does not confirm your travel due to an increase in the booked airfare or non-availability of seats, your credit/debit card will be declined during the transaction. In such rare instances, you can either pay the increased fare or request for cancellation at no cost.

Your credit card or debit card billing address must be verifiable. Please note that the billing address with a P.O. Box is not acceptable. Our privacy policies and safety measures ensure secure transactions through credit cards and debit cards. Any fraudulent transaction from your account should be reported to the credit card verification company, the airline, and the bank.

If the payment for a booking using the credit/debit card details which you have shared with us is declined due to a valid reason, we will notify you about the payment failure at the earliest. In this case, you are required to contact your card company or bank and ask for an alternate credit card number. Or, you can choose to use any other mode of payment for the transaction. Feel free to contact our travel specialist for further assistance.

If the payment is declined by your Credit Card Company or bank after you have used the ticket, we reserve the right to call you back within 2 years of booking and you agree to provide us with your payment information.

In few cases, payment towards booking a flight (s) or modifying travel dates in an existing reservation may not be debited from your credit/debit card immediately. We may charge the card within 12 months from the booking date or itinerary modification.

Customer Requests for Meals, Seats, Bassinets & other Special Services

Airlines have exclusive control over all inflight services including but not limited to seat assignment, bassinets, meals, and medical support. Airlines work with airport facility operators in providing on-ground special services such as wheelchair assistance. Indian Eagle has no control over any in-flight and on-ground special services provided or arranged by airlines.

If you request any special services at the time of your booking, Indian Eagle makes every effort to place such requests with the airline. Indian Eagle does neither confirm the availability of special services while booking your travel nor guarantee the confirmation of your requested special service(s) by the airline. It is recommended that you contact the airline immediately after booking your tickets and confirm the special services that you have requested through us.

It is also advised that you contact the airline directly at least 3 days in advance to reconfirm your special service requests. Please note that the airline may charge additional fees for any of the on-ground or in-flight services. The confirmation of your special service requests is subject to the airlines policy regulating the provision of in-flight and on-ground services that may vary depending on routes, aircraft, travel class, and fare types.

Indian Eagle is not responsible for any inconvenience if you are not seated together with your family despite the confirmed reservation of seats, free or paid, in any leg of your itinerary. Indian Eagle is not responsible for any adverse impact on your well- being if your requested meal is not available in any leg of your itinerary. Indian Eagle is not responsible for missed flights if you arrive late at the boarding gate due to delay in receiving or non-availability of wheelchair assistance at the airport.

Airlines reserve the right to revise their special inflight service policy and onboard seating policy at any time.

Promo Codes and Discount Coupons

The coupons and promotions are valid only for a limited time and Indian Eagle reserves the right to modify or cancel the coupons at any time without any prior Notice.

Certain coupons and promotions are only applicable to bookings done online at IndianEagle.com. The coupons are non-transferable and have no cash value.

The coupons are not applicable for already discounted itineraries.

The coupons are valid only for new booking and is not applicable for other services including but not limited to Insurance, Cancellation and Changes to the booking.

The coupons cannot be combined with other coupons, discounts or Eagle Rewards. The promotions and coupons are limited to one per customer.

If you cancel the booking purchased with a coupon, the coupon discount or value may be subtracted from the return credit.

If the system accepts a coupon which is later found to be applied incorrectly, the transaction may be declined.

Coupons provided by Indian Eagle are applicable to few of the itineraries only.

We market and promote our partners deals, discounts and coupons on our social media pages (Facebook, Twitter), through our website and blog, and via emails to our registered customers and subscribers. We never authorize any third party or company to market our deals and coupons whenever available. Deals and coupons for Indian Eagle found on third party portals are neither valid nor authentic.

Cashback Offers

The cash back is a special / an exclusive offer for our customers. It applies to booking of itineraries on our website IndianEagle.com. The cash back amount varies depending on airlines, routes, trip type, travel class, and number of travelers. It cannot be clubbed with any other discount offer or coupon and 'Eagle' reward points. The cash back can be availed once your booking is confirmed and ticketed. And, the cashback amount will be processed either in a cheque or through ACH after void window only. By accepting our terms of service, you agree that we reserve the right to debit the cash back amount from your card / account in case you cancel the booking or the airline cancels the flight. We may, in our sole discretion, update or modify or withdraw the cash back offer, without any prior notification to you.

Unaccompanied Minors

Some of the airlines do not allow unaccompanied minors under 18 to travel on direct or indirect or connecting flights with one stopover or more. Minors should be accompanied by at least one adult traveler of 18 years or above, in this case. We may issue tickets for unaccompanied minors on flights by those airlines. However, it is highly recommended that you directly check with airlines their policy for unaccompanied minors before or while booking flights for them and book another ticket for an adult traveler to accompany the minor if required. Every airline has its own regulations and requirements for minors traveling alone, depending on routes and flight types. Airlines policy regarding booking of flights for unaccompanied minors may change at any time and is beyond our control. Indian Eagle is not liable if airlines cancel reservations for unaccompanied minors or do not allow them to board flights at departure airports.

Airlines' Frequent Flyer and Travel Rewards Policies

Airlines offer reward mileage to passengers on the booking of flights as per their own frequent flyer reward programs. Airlines' policies are out of our terms and conditions. It is highly recommended to check the frequent flier reward policy with the airline or airlines that you have booked a trip with. IE has not control over airline frequent flyer and rewards programs and you agree IE will not be liable for any problems or disputes you have with any airline frequent flyer and/or rewards program.

Travel Insurance Disclaimers

At your sole discretion, you can purchase travel insurance while or after booking a trip through Indian Eagle. It is highly recommended that you check and fully comprehend the coverage details and the insurance clauses, including but not limited to, reimbursement claims, denial of claims, eligibility for reimbursement, and whether the travel insurance program is refundable. It is also recommended that you check whether the insurance program covers travel- related disadvantages caused by COVID-19 and similar public health emergencies.

You're required to contact the insurer if you need to cancel your travel insurance purchases. Indian Eagle has no control over the insurance providers policy applicable to your insurance program, reimbursement claims, and your claim for a refund of the insurance cost in case of travel cancellation. IE is also not responsible for any inconvenience if reimbursement is delayed, or if your claim for reimbursement is rejected by the insurer in the event of your failure to provide proper documents for validation of the claim or some other reason. You agree that IE is not liable for any disputes, problems or damages you may incur as a result of any insurer's refusal to pay a claim, underpayment of a claim, or any other problem or damage you suffer as a result of the policies, acts or omissions of any such insurer.

Please click here to read the complete disclaimer that must be accepted by you to purchase the travel insurance.

Lounge Service and Use Conditions

Access to Lounges by passengers shall be subject to the presentation of the Confirmation Voucher. The staff will check the valid date on the Confirmation Voucher and match the passengers name with the boarding pass.

The Lounge operator or any authorized personnel of the Lounge shall reserve the right to refuse admission or to remove any Passenger(s), at its full and absolute discretion, if:-

(a) the Passenger(s) appear to Company to be under the influence of alcohol or prohibited drugs and are likely to disturb the peace and comfortable usage of the Lounge;

(b) the Passenger(s) have created and continued to create scandalous scenes or have exhibited and continued to exhibit unruly behavior that disturbs other Passengers in the Lounge;

(c) the Passenger(s) have been causing nuisances or disruptions which are dangerous to the Passenger(s) himself/herself/themselves and/or to any other persons and/or with the likelihood of causing damage to any property both within and outside the Lounge;

(d) for environmental and security reasons; or

(e) for environmental and security reasons; or

(f) for any other reasons of which the circumstances justify such refusal or removal. Unless attributable to any gross negligence of the Lounge operator, Passenger(s) hereby agrees to indemnify and hold harmless Indian Eagle and the Lounge operator against, and Indian Eagle and Lounge operator shall not be liable and responsible to the Passenger(s) and /or any other persons for, all or any claims, demands, loss, damages, compensations, liabilities, actions, lawsuits, charges, penalties, fines, costs and expenses of whatever nature arising out of or in connection with, directly or indirectly, the use of Lounge Facilities at the Lounge for,

(a) any loss, loss of use, theft, and damages of baggage or any property or valuable of any Passengers and/or any other persons in the Lounge;

(b) any illness, personal injuries, or death of any Passengers and/or any other persons occurring in the Lounge for whatever causes;

(c) any consequential loss, financial or otherwise, for any flight cancellation, delay, or missed flight for whatever reasons whilst the Passengers and/or any other persons are using the Lounge Facilities in the Lounge.

Airline's Optional Services

At times, the booking of some trips with specific airlines on our Website comes with the option to purchase optional services offered by the airlines. The airline, not Indian Eagle, will provide the optional service if you purchase any in connection with your trip. The airfare does not include the cost of any optional service.

The cost and availability of the optional service is subject to the relevant airlines terms of service, which is out of our control. It is highly recommended that you do check the terms and conditions, applied by the airline operating your trip, regarding the optional service which you are looking to purchase at the time of booking the trip through us.

Cancellation of the optional service that you have purchased along with a trip with a specific airline is subject to the airlines service policy. You are required to contact the airline directly, in case any issue with the optional service arises or you need to cancel your purchase of the optional service. We just act as airlines marketing agents. We can only process your request to cancel the optional service or resolve any issue with it with the airline.

The perks of flying the business class on long-haul international routes vary with airlines and business class fare types. The availability of perks such as priority check-in, priority boarding, extra check-in baggage allowance at little to zero cost, free business lounge access, etc. is not guaranteed with the booking of business class flight tickets at Indian Eagle. It is recommended you check with the airline before or after buying a business class fare deal from Indian Eagle. We're not liable if a business class flight deal of your choice does not come with any perks.

IE Best or Lowest Price Guarantee Policy

We offer cheaper air tickets than other travel agents in the USA. Lower airfare than the airfare which you have paid for booking a trip through us is unlikely on our Website and any other USA based website, within 24 hours of the booking. If you find it, we will either pay the fare difference to you or cancel and refund the current booking on a condition that we are provided with a complete documentation of the fare difference and other details such as travel dates, destinations, trip type, travel class, fare type and airline for the same itinerary. We reserve the right to verify the details, at our sole discretion.

Do email us at info@indianeagle.com the document (in form of screenshots) of the fare difference between our offer and the offer for the same itinerary by any other website within 24 hours of the booking on our Website, to claim refund of the fare difference under our Best Price Guarantee. You can avail our Best Price Guarantee facility only if the details in your document match exactly the details of the itinerary that you have purchased from us. We don't consider the fare difference despite the same itinerary details, in case of the discounted airfare that you find on any other website.

We compare our offers with the offers available on USA based websites for general public. Comparison with the offers available on auction websites, coupon websites, membership program websites, and other websites with rewards program, corporate discounts, consolidator prices or promotional incentive is not considerable to us. We don't consider the fare difference between our itinerary and the same itinerary with hidden details or prices on other websites.

If you book the itinerary (on any other USA based website for general public) which is cheaper than ours even after booking the same itinerary on our website, the details of the itinerary and the receipts of the booking on the other website are subject to verification by us prior to receiving your refund against Cancellation request. We do not accept or verify the receipt with a printing error.

The terms of our Best Price Guarantee are applicable to you the moment you book a trip on our Website. The terms are subject to change at any time and without prior notice. We reserve the right to discontinue availability of the Best Price Guarantee or modify its terms in effect, at any time.

Hazardous Materials

Carriage of hazardous materials in your checked baggage and cabin / handbag baggage during air travel is strictly prohibited by the Federal law. Carrying hazardous materials on board is a punishable offence. Violation of the prohibition imposed by the aviation law can incur a huge penalty or result in 5 years of imprisonment. Explosives, oxidizers, corrosives, fireworks, poisons, flammable liquids, radioactive elements, paints, sharp-edged instruments and compressed gases are hazardous materials. Liquid medicines and toilet articles belong to this category. Most of the airlines permit the carriage of medical oxygen, medicines, toilet articles and smoking materials in small quantities, depending on destinations and routes of the flights operated by them. It is highly recommended that you check the list of permitted items and prohibited items on the website of the airline operating your flight, or with the airline's representative.

ACH Payment Failure

If the ACH (Automated Clearing House,) an electronic payment method) fails due to insufficient fund or incorrect bank account number or incorrect routing number, you are required to allow us to collect an additional USD 50(or amount equivalent to USD 50 for payments made in a different currency) for processing the ACH again.

Dealing With Problems

Indian Eagle is an air-ticketing agent and partners with airlines and other entities to provide air travel services to the general public looking to travel. Our services are limited to providing various options to the customers for their air travel, answering any questions related to their booking, and providing post-booking services such as cancellations or making changes to the itineraries. You agree to the fare rules and the terms of service of Indian Eagle and the airlines at the time of booking.

We have no control over nor are responsible for any inconvenience or losses faced by the customer due to the actions of another entity in their travel including but not limited to airports, airlines, or governments. Indian Eagle is not liable for any such inconvenience or losses caused due to flight delays, flight schedule change, flight cancellation, poor inflight service, poor inflight food, non-functional amenities on board, unavailability of some or the other inflight service/amenity, lost or damaged baggage, baggage theft and unavailability of airport amenities such as lounges.

Please contact the airline customer service directly, if you believe that the actions of the airline have caused damage to you. Your request for compensation is subject to an investigation of your complaint by the airline and the airlines policy. The airline is responsible for any refunds against cancellation or for any compensation for your grievances. Indian Eagle has no control over the time taken by the airline in processing the refunds or compensation. You can also contact the US State Department of Transportation (DoT) with any complaints you may have against the airline and to possibly have your grievances addressed.

Fraudulent Booking

Many credit card users are victims of fraudulence. You are responsible to use your credit cards carefully. Any unauthorized person may use your credit card for shopping, flight booking, etc. Though we have implemented a fool-proof customer identity and credit card verification process to ensure genuine bookings, it is often difficult to identify customers as genuine owners of credit cards or frauds. If someone uses your card to book a trip or trips on our Website, we must not be held liable for any refund for the fraudulent booking.

Chargebacks and Credit Card Disputes

By accepting our Terms of Service, you agree not to dispute the airfare, service fees, airline penalty (in case of Cancellation), change/exchange fees (in case of change of date), and fare adjustment (in case of fare difference) debited from your credit card.

If you booked a trip on our Website, but you have not received any notification of the booking, do make sure to contact us at the earliest possible time.

If you have any billing issues on your credit card related to a purchase from Indian Eagle, please reach us first via email or over the phone before taking any steps to dispute such charges directly with the credit card company through which you made the purchase with Indian Eagle.

If you claim a chargeback on a non-refundable airfare or on booking cancellation fees or on service fees or a fare adjustment that has been billed on your credit card in compliance with the airline policy, Indian Eagles eTicket (eContract) and our Terms of Service that you agreed to, without limitation) you hereby agree when you purchase anything with Indian Eagle that we have the right to dispute the chargeback and cancel your reservation fully or partly. Moreover, you are required by this agreement to pay back the entire amount of the chargeback and a USD 500 penalty for causing inconvenience and incurring accounting fees to us. If the chargeback is claimed on a ticket booked in a different currency, then you will have to pay the chargeback and the penalty amount in the same currency as per the applicable currency..

If you get charged twice due to technical errors in rare cases, be advised to bring it to our notice rather than making a chargeback claim. The issue will be resolved at the earliest cases of technical flaws that may lead to booking Cancellation.

Your credit card company may offer you perks like discounts, reward points, free airport lounge access, or travel protection on booking air travel online/offline. However, we do not guarantee those perks you receive by using your credit card to purchase flight tickets or other travel-related services through Indian Eagle or our partners. It depends on how the credit card transaction (s) appears in the billing. By establishing an eContract including, without limitation agreeing to Indian Eagles Terms of Service, you agree that any of the above-mentioned perks or perks of any sort if offered by the airlines or an airlines service-related company or anyone with a perks arrangement with the airline you have booked on, will not be a liability of Indian Eagle under any circumstances since Indian Eagle has no control over the airline or other perk-providers who may provide perk offers with the airlines or otherwise.

Conflicts Between or Among the IE eContract(s) Components

If there are conflicts between or among the terms of the components of the Indian Eagle eContracts including but not limited to conflicts between or among the terms of this TOS the Terms of Service, the terms of the eBooking, and/or the eTicket terms, then the terms of these TOS, without limitation, shall prevail unless explicitly prohibited from doing so by applicable state or federal law.

IE Privacy Policy

Please click this link to read IE's Privacy Policy. The IE Privacy Policy accessed through this link is fully incorporated into these IE TOS by this reference and link and is part of your binding eContract with IE established by your use of the Website and its functions.

In Case of Disagreement with these IE Terms of Service (TOS)

Indian Eagle is an online travel booking service provider. We book air tickets through airlines. We neither organize nor conduct itineraries. The service quality that airlines provide during the journey is not our responsibility and IE is not liable for any service or product provided by any airline. IE provides you with low airfare deals from multiple airlines and helps you book your preferred itinerary. The display of airfare and itinerary details is not under IE's control and is subject to change without any notice. By using our Website and/or eBooking and paying for an eTicket through our Website, you are agreeing not only to our Terms of Service and Privacy Policy but, if you purchase an eTicket with an eBooking, you further acknowledge and agree to accept any change in the display of airfare and itinerary details on our Website, to any changes in the Website and its functions, such as eBooking and eTicketing, and to Terms of Service, without limitation.

Reviews, Comments, Photos and Other Submissions to IE

We welcome you as valued customers of Indian Eagle. We appreciate your feedback, reviews and comments with regards to our services, the services of our affiliates / partners, or third-party products. We, including Indian Eagle employees, our affiliates, partners, suppliers and third- party sellers reserve the right to monitor, review, respond to, share, publish, distribute, modify, accept or delete your submissions of reviews, suggestions, photos, videos, questions or likes received through your user account on the Website, Indian Eagle Blog, social media pages, emails and texts. By making: submissions to the Website; comments on our blog posts and articles,; and feedback on our social media pages, you grant us a royalty-free, irrevocable, transferable and sub-licensable right to use and display the submissions of the types listed above from you on any platform, private or public, online or offline, known or unknown, along with the name (s) that you have used in connection with your submission(s).

All Submissions are Subject to IE User Submission Guidelines

Indian Eagle does not own or endorse or associate with any user content, visual or textual, submitted by Customers or non-IE personnel through the Website, the IE Blog, social media pages, emails and/or texts. Further, under federal law, including without limitation, 47 U.S.C. 230, Indian Eagle is protected from civil suit liability for postings made on the IE Website, the IE Blog, the IE social media pages, emails and/or texts made by non-IE affiliated users including IE customers and any others.

User Content Submission Guidelines

  • All of your submissions must be relevant to our services, products, the Website, the IE Blog, IE social media content or your general experience as user / traveler.
  • Submissions must not be obscene, indecent, illegal, profane, defamatory, insulting or fake.
  • Submissions must neither invade the privacy nor infringe the copyright nor violate the rights of any individual, group or organization.
  • You should not make any submissions about a minor person or about any third party's use and/or experience of IE's services, products, the Website, its Blog, and its content, without the consent of the third party or the minors parents.(Minor refers to a child under 18 years of age)
  • Anyone under the age of 18 must not make any submissions.
  • All submissions must be original. Do not submit or post any material, which is borrowed or copied from any other personal or commercial source. Any submission by you must not infringe any third party's intellectual property rights, trademark, or copyright, nor may any submissions contain trade secrets or proprietary information unless such trade secrets and/or proprietary information has already been made public by the owner of such trade secrets and/or proprietary information.
  • Submissions must not contain any individual or entity's intellectual property including, without limitation, branding or promotional materials, such as logos or tag lines, or distinctive trade dress meant for commercial protection Purposes.
  • Your submissions must not contain anything technologically harmful including without limitation, viruses, harmful codes , malware, trojan horses, or any kind of damaging data, information or material that may adversely affect the Website and its servers, third party sites to which IE hyperlinks, and IE's computers and systems and/or its cloud storage.

Foreign Entry Requirements

All customers and passengers are responsible for making sure that they have for their trip valid travel documents including passport, visa, health clearances, proof of vaccinations, etc., in accordance with the foreign entry requirements for the countries to which you will be traveling, including the type of visa or visas (business, tourist, transit, and Schengen) required for overseas or international travel to the countries you will visit. IE neither has specific knowledge of foreign entry requirements and travel documents nor any obligation to provide information about the same. It is advisable that you check and review all preventions, warnings and advisories issued by the governments of international destinations before booking your travel.

Travel Document Requirements

It is the responsibility of the eTicket holder to check with the relevant countries embassy or consulate as to what travel documents are required for their traveling to an international destination country. A prospective IE eTicket holder should approach the relevant embassy or consulate to seek the correct information about passport and visa and any other required travel documents before booking your travel or making departure. IE is not liable if you are denied boarding at the origin airport or entry to the destination airport for your inability to carry and present correct and valid travel documents. This includes situations where you fail to present a passport with at least six months of validity from the departure date, or the necessary visa(s) as required by the operating airline, the destination country, or any countries involved during layovers for transit flights. Note: you may need a specific visa to transit through certain countries even if you do not get down there from the aircraft or go out of connecting airports.

Travel Health Requirements

Certain countries have specific health requirements with regards to arrival of international travelers. You are responsible to make sure that you meet the health requirements for hassle-free transit through the layover airport (s) and entry to the destination country. You must consult the embassy or consulate in the country of destination ( and in counties through which you will transit even if not staying) and a doctor, get the recommended inoculations, carry the prescribed medicines, and comply with medical advice in connection with your international travel.

Disinfection Protocols and No Liability for IE of Destination(s) Suitability for the Traveler

Most countries can rightfully ask airlines to disinfect their aircraft in order to try to avoid possible hazards to environment, agriculture, farm animals and public health. The International Civil Aviation Organization (ICAO) and the World Health Organization (WHO) have given approval to a set of disinfection procedures, including spray of an aerosolized insecticide in the aircraft cabin when passengers are on board and spray of a residual insecticide all over the aircrafts inner surface when passengers are not on board.

Booking of flights to international destinations by Indian Eagle or its affiliates or partners neither endorse those destinations for safety nor ensure that travel to any of Those destinations are without risk or indicate such countries they are worth traveling to. IE shall not be liable for physical damages or health hazards or monetary losses which may result from traveling to any destinations and by eBooking/booking an eTicket/ticket through IE you agree to hold IE harmless.

Links to Third Party Sites

The content of this Website may contain some hyperlinks to third party websites in travel or non-travel fields, and are for your reference only. IE neither operates such third- party websites nor controls their contents. Moreover, IE is not responsible for such websites' privacy policy, terms of use, content, and other practices. Making sure that whatever links you click or software you download from this Website or third-party websites are safe is your responsibility.IE is not responsible if any of the third-party websites contains viruses, worms, Trojan horses, malware, or defects. Our Website containing hyperlinks to third party websites implies neither any association of IE with them nor any IE endorsement of their contents or practices.

Requirement for Owner to Notice IE of Alleged Infringing Material

If you find believe or contend that any part of the IE Website content infringes your copyright or intellectual property ownership, your representative or you must issue a written notice to IE within 30 days of discovering the alleged infringement by IE and the notice must contain the following bullet-pointed information below. Do note that IE will not accept the notice if it is improper or incomplete. Any invalid information or incorrect fact in the notice regarding any alleged practice of copyright infringement by IE may subject the party making the allegation to liability for damages to IE. The notice from you should be furnished with the following information:

  • A clear mention of the copyrighted work or material that you claim to be infringed;
  • A clear mention of what on our Website infringes your copyright, such as a link to or a screenshot of the infringing piece of content;
  • A certified copy of your copyrighted material filed in the USPTO that you allege is being infringed;
  • Your full legal name or the name of the organization claiming ownership of the allegedly infringing material and your/its physical address, email address and contact number;
  • Proof from the owner of the allegedly copyrighted material that they own it or at least a statement made expressly under penalties of perjury that you or the organization claiming ownership can conclusively prove that neither the copyright owner nor its representative authorizes the material that is claimed to infringe the copyright;
  • A statement that the information stated or facts mentioned in the notice are accurate, and the copyright owner has the authority to act against us in case of valid infringement, made under penalty of perjury; and
  • A signature by the copyright owner or an authorized representative to act on behalf of the owner.

You may send the notice required above to IE via email to contact@indianeagle.com or fax to (512)532-6577, Attn: IP/Trademark Legal Dept., DMCA Complaints, or by mailing to the address below: Indian Eagle, LLC, PO BOX 170627, Austin, TX 78717-0032.

User Account Benefits and Acts for Which IE May Terminate an Account

There are benefits to signing up for a "user Account" with Indian Eagle. Redeemable points on enrollment, booking confirmation checking, itinerary checking, etc., are some of the benefits. Security of the user account is bound to our policy, which we apply to freeze or terminate the account temporarily or permanently in the event of an infringement. If the IE Website content or that of any of IE's partners is infringed by any IE user account holder, IE may, in its sole discretion, terminate that infringing user's account.

Check the Box Overall Agreement

THE BOX BELOW MUST BE CHECKED BY YOU BEFORE AN eBOOKING AND RESULTING eTICKET WILL BE PROCESSED (Note: These actions will create an enforceable eContract between you, the customer, and Indian Air even if you fail to check the box at the beginning of this paragraph but an eBooking is made and an eTicket is issued):

[ ] By checking this box, I affirm that I have read, understand and agree to this eContract Agreement including the Indian Eagle, LLC Terms of Service, Website Use, eTicketing and eBooking functions, Privacy Policy, and the other Terms and -Policies set forth above in the foregoing paragraphs and links.

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