Air India Introduces Integrated Self-Service Facility at New Delhi Airport for International & Domestic Travelers

Having undertaken various initiatives to elevate the on-ground experience and ensure seamless travel for the flying guests, Air India is living the principles of ‘Atithi Devo Bhava’ laid by its founder JRD Tata. In an attempt to simplify the pre-departure and post-arrival processes further, the Tata airline has introduced self-check-in and self-baggage drop service in India.

Air India’s self-baggage drop and self-check-in facility enables travelers to bypass potential queues at traditional check-in counters at India’s largest and busiest airport in New Delhi. Now they can manage the digital check-in process entirely by themselves and without any human intervention. At these smart self-service kiosks, passengers of Air India flights can easily check in for domestic and international travel out of Terminal 3 and then head straight to security screening.

self-check-in at Indian airports, Air India's self check-in facility, Air India's self baggage drop at Delhi Airport

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Benefits of Air India’s integrated self-service facility

The first Indian airline to have introduced this facility at Delhi IGI Airport, Air India is technologically empowering travelers with a seamless digital process to generate their boarding passes and baggage tags. In addition, you can review your flight information, make last-minute changes (permissible) to customize your travel, update your frequency flyer number, select your preferred seat/seats (if availability), etc. at Air India’s integrated self-service kiosks at New Delhi Airport.

There is more of Air India’s self-check-in and baggage drop facility for international arrivals in New Delhi. As per Indian government’s checked baggage rules, you need to reclaim your checked bags on arrival and recheck in the same for the domestic connection to your final destination. An influx of arriving international travelers makes this more tiresome during inbound travel seasons. Air India’s integrated self-service facility at Delhi IGI Airport can save you and other passengers from the ordeal of queuing up to check in at manned counters for domestic flights.

“This is going to be one of the great benefits of taking Air India flights to India from USA, Australia, New Zealand, Europe, Singapore and other countries. Those flying the Tata airline into and out of India will have this competitive advantage over passengers of other airlines, as Air India plans to introduce the same facility at other airports in the country and at major destination airports across the globe in a phased manner,” said Sourav Agarwal, the Editor of Travel Beats, a leading international travel news portal by Indian Eagle.

Furthermore, you can reach out to Air India’s Service Assurance Officers at Delhi IGI and other Indian airports if you need assistance with checked baggage reclaim and/or recheck-in or any other on-ground support. As part of Project Abhinandan, Air India has deployed specially trained officers at crucial touchpoints at 16 airports across India to proactively engage with passengers, address their concerns and ensure stress-free travel, regardless of their travel class.

Air India’s self-baggage drop and self check-in facility at Indira Gandhi Airport is available for all international arrivals, irrespective of their final destinations in the country. Currently, only Australia-bound travelers among outbound international flyers can use the service. In the coming days, the service for hassle-free outbound check-in will be expanded to those booking Air India flights to USA and other countries.

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