Rajiv Gandhi International Airport and technology go hand in hand. No wonder why RGIA Hyderabad earned recognition at the Airports Excellence Awards 2024 for its innovations which double up as passenger-friendly solutions, such as Smart Trolleys. Since completion of the pilot trial, 3,000 IoT smart trolleys at Hyderabad Airport have elevated passenger experience. Not only is booking flights to Hyderabad from USA easier these days, but also navigating the airport is a seamless experience.
Smart Trolley – the best alternative to airport wheelchairs
30% of passengers on India to US flights alone request wheelchair assistance at Delhi and Mumbai airports, according to Air India. Most of them are able-bodied travelers with little to no mobility issues. Yet they ask for wheelchair service mainly because it helps them navigate international terminals, get priority baggage check-in, skip long queues, and deal with Hindi/English-speaking staff. Though DGCA India directed airlines to provide wheelchair support as a paid service to able-bodied passengers, Rajiv Gandhi Airport’s smart trolleys can stop wheelchair abuse across airports in India.
What are Smart Trolleys?
At RGIA, smart trolleys are not just advanced luggage carts, they are smart traveling companions and all-in-one guides helping flyers with baggage handling to real-time flight updates. Built on the LoRa (Long Range) IoT technology platform, these trolleys come with a tab-like screen and support long-range wireless communication. These high-tech trolleys pack in multiple features (listed below) to make your travel smarter and faster at Hyderabad Airport.
Hyderabad Airport Smart Trolleys: Key features
GPS-enabled Tracking
The trolleys are equipped with GPS systems that enable the airport and the user to track their whereabouts in real time. You can use HYD Airport’s mobile app or digital kiosks to locate the closest available trolley.
Real-Time Info Touchscreen
Remarkably, smart trolleys have digital screens that put all essential information at your fingertips, such as live flight status, boarding gate numbers, and various airport facilities. The touchscreen works like a navigator to help you with directions to food courts, retail stores, help desks, and likes.
Your luggage safety
You can keep the trolley unattended while using the restroom in the airport terminal. Yes, HYD Airport’s smart trolleys are equipped with app-controlled locks and sensors to ensure the safety of your travel bags. This specific feature has even surprised techies, who book Dallas to Hyderabad flights for business or family trips.
USB Charging Ports
What is more remarkable about these luggage carts is that they have built-in USB charging ports, so that your mobile devices don’t fall dead particularly during flight delays.
Automatic Reallocation
Using predictive analytics, the airport provides trolleys in high-demand areas, such as check-in points, security screening, baggage reclaim, and departure gates, particularly during peak hours. Precisely, you don’t need to look for a trolley.
Time-Saving and Efficient
With GPS-enabled convenience and dynamic deployment through predictive analytics, intelligent trolleys cut down time in finding and accessing a cart significantly. With a few clicks, passengers can find, activate, and receive relevant travel information, thereby saving time, particularly during peak hours.
Zone Alerts
If a trolley is diverted from its assigned zone, airport staff are automatically alerted. This feature helps maintain a good number of trolleys in crucial zones and enhances baggage security.
How to use Smart Trolley at Rajiv Gandhi Airport?
- Get a smart trolley through the airport app or request airport staff.
- On the trolley screen, select “Start Now.”
- Scan your boarding pass or just enter your flight number.
- The screen will display the gate number, departure time, and nearby facilities
- Now you get to travel around the airport following directions on the screen.
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Are smart trolleys available to all passengers at Hyderabad Airport?
Smart trolleys are made available for use free of charge to all international and domestic travelers at Hyderabad Rajiv Gandhi International Airport.
Do I require the Hyderabad Airport app to get access to a smart trolley?
The airport app helps to locate the nearest trolley. Or, you can approach the airport staff to get you a smart trolley. Besides, the airport ensures availability of these trolleys at key touchpoints, such as check-in points, security screening, baggage reclaim, and departure gates.
