IndianEagle Terms & Conditions

Agreement between Customers and IndianEagle, LLC

Welcome to IndianEagle.com (the "Website")! The Website functions to provide you with travel related information, flight-booking services, and to assist you in booking flight tickets as well as making secure payments online. The Website is operated for no other purposes. The terms "we", "us", "our", "IndianEagle", "Indian Eagle", and "IndianEagle, LLC" refer to IndianEagle, LLC and its partners, affiliates, stakeholders and employees. The terms "you" and "your" refer to the prospects, customers, and users visiting the Website to check and avail of our flight booking services online or through our travel specialists over the phone, chat or email. The terms "third party company", "vendor", "supplier" and "suppliers" refer to airlines, consolidators, Global Distribution Systems, insurance companies, and other companies that IndianEagle works with to provide the travel related products and services. The Website along with its content is available to you upon your acceptance of all the terms and conditions (collectively referred to as the "Terms of Service" or "Agreement"), without any condition or modification.

Please go through the following Terms of Service with keen attention to details, as they include limitations of liability and resolution of disputes through arbitration rather than trials in court. Your use of the Website to access its travel product information or customer-centric service content or avail of its flight booking services or contacting our travel specialists confirms that you agree to the Terms of Service. If you do not agree to comply with the Terms of Service, you should not access the Website or make any reservations using the Website or by contacting our travel specialists. We amend the Terms of Service from time to time without any prior notice and your continued use of the Website means that you accept the changes to the Terms of Service.

Please go through our Privacy Policy regarding the user behavior on the Website and its security.

Use of the Website

The use of the Website requires you to warrant the following:

  • You are at least 18 years of age
  • You have the legal authority to make legal obligations
  • You agree to and comply with our Terms of Service
  • You will make only legitimate bookings
  • You have the legal authority to make reservations for other persons on their behalf
  • You have informed other persons about the Terms applicable to the bookings that you have made for them
  • The information provided by you on this Website is accurate and authentic
  • You are liable to supervise and protect your account information if you have a user account on this Website
  • You are responsible for your use of the account and access to it by any third person other than you

Prohibited Activities

Downloading, display and copying of any part of the content on the Website is strictly prohibited. You are forbidden to republish, transmit, sell and translate the Content into any language. You are forbidden to replicate and reframe any portion or page of the Website.

IndianEagle services and the products of the suppliers that we have partnered with are collectively defined as the "Content". You can avail the Content for yourself and your acquaintances. However, you are required to comply with the following Don'ts:

  • Making fake reservations or fraudulent bookings
  • Monitoring the Content in some manual process or by using any robotic / automatic device
  • Spreading fake or misleading information about our services
  • Posting any unlawful, defamatory, obscene, inflammatory or profane material on our website and associated profiles on Web as well as social media
  • Accessing the website in such a way that may adversely impact the functioning of the website or slow down the performance
  • Using any software or computer programming to damage the website by transmitting viruses or worms
  • Running external application to disrupt the normal operation of the website

We reserve the right to deny you access to the Website and use of our services, without any notification, if any of these Terms of Service is violated.

Disputes

IndianEagle strives to ensure 100% customer satisfaction. If you have any concern, we will try to resolve it. But you may make claims as explained below, in unsuccessful cases.

You agree to cooperate with us to settle any dispute or claim pertaining to the Website, its content or services, dealings with our travel specialists or suppliers, and the Privacy Policy by contacting us at 1-800-615-3969. If the dispute or claim is not resolved within a period of 60 days, you may opt for arbitration or approach a small claims court to seek a relief as explained below.

Arbitration, not court, is the primary option to settle any or all of your claims, except you may choose to state each of the disputes or claims as an individual case in a small claims court and if the claims qualify. It can be any claim against us, our affiliates, travel suppliers, business partners, employees, any company making its products or services to you through us, or any authorized body that represents us (they are all beneficiaries of arbitration). It can also be any claims that emerged before your acceptance of the Terms of Service, irrespective of if arbitration was entailed by previous versions of the Terms of Service.

Arbitration involves no judge or jury, and its assessment or review by court is restricted. However, an arbitrator may review the claims and assess the damages (including attorney's fees and statutory damages) on an individual basis like a court. An arbitrator must comply with the Terms of Service and enforce the same as a court would do.

The American Arbitration Association (AAA) will conduct arbitrations in accordance with its norms, including the applicable AAA Consumer Rules. You can check the AAA's rules at www.adr.org or over phone by calling 1-800-778-7879. All expenses, including arbitrator fees, cost of all filing and the AAA will determine administration costs, except as given in this section. If your valid claims are worth less than $1,000, what you pay to the AAA for filing and to the arbitrator will be recompensed unless the claims are proved to be invalid. Arbitration can be conducted in the telephonic process or through written submissions, according to your preference. Or, you may choose to appear in person in your state or at any mutually decided location.

You must address a letter with a request for arbitration and a description of your claim / claims to "IndianEagle Legal: Arbitration Claim Manager," at IndianEagle, LLC, PO Box 500001, Austin, TX 78750 in order to initiate an arbitration proceeding. If we initiate arbitration against you, we will send you a notice via email or post (based on the billing address you have provided). Either you or we seeking arbitration must also submit a copy of the 'arbitration request' letter / notice to the AAA, at Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043, or online at www.adr.org.

Any or all of arbitration proceedings to settle claims will be individually conducted, not in consolidated form. This agreement is bound to the Federal Arbitration Act and the Federal Arbitration Law. Any court with proper jurisdiction may confirm a decision to resolve claims through arbitration.

Controlling Law and Jurisdiction

These Terms of Service and any action related thereto will be governed by the laws of the State of Texas without regard to its conflict of law provisions or your actual state or country of residence. The exclusive jurisdiction and venue of any action with respect to the subject matter of these Terms of Service will be the state and federal courts located in the City of Austin, Texas, and you waive any objection to jurisdiction and venue in such courts. If for any reason a court of competent jurisdiction finds any provision or portion of the Terms of Service to be unenforceable, the remainder of the Terms of Service will continue in full force and effect. The failure of Indian Eagle to enforce any right or provision of these Terms of Service will not be deemed a waiver of such right or provision.

Supplier Rules and Restrictions

Suppliers including airlines, airports and any third party selling travel goods or offering travel services through us may be our partners or affiliates. Suppliers have their own terms and conditions, which apply to your reservations made using the Website or by contacting our travel specialists, and our travel booking services.

Please go through these additional terms of service carefully. If you purchase a flight ticket from us, make sure to read the Supplier's terms and conditions on the Supplier's website. You agree to accept the terms and conditions of any supplier of your choice, including, not limited to, flight availability, payment of fares, travel confirmation, booking cancellation, flight cancellation, itinerary changes, refund of fares, etc.

Completion of purchase and ticketing confirms reservation and guarantees the airfare you have chosen. However, airlines or other third-party travel suppliers may revise ticket prices without notice. We have the right to cancel your reservation at our sole discretion if the purchase is not completed in or on time.

At IndianEagle, you may make a reservation for two one-way itineraries instead of a round-trip reservation. The combination of two one-way itineraries may be cheaper than a round-trip itinerary. It may offer a greater choice of flights too. The same airline or two different airlines may conduct the itineraries. Unlike tickets for a round trip, the ticket for each one-way trip has its own fee structure and rules. If either of the flights in case of a round trip is cancelled or rescheduled, the itinerary for the other flight may require changes at a cost. We and our partners or affiliates or suppliers or employees are not liable for any fee or additional expense that changes to the other flight may incur to you.

In case of a booking with certain low-cost airlines, the cost of flights is converted from a different currency to give you an estimate of the booking in your local currency, ensuring your convenience. By the time your flight is booked, currency fluctuations may make the amount billed on your credit card or bank account by the airline slightly different from the estimate given to you. Your card issuer may charge a fee to process the transaction, taxes apply to international purchases. As a result, the billing or statement may reflect both the fee and the taxes.

Federal Law strictly prohibits the carriage of hazardous materials during air travel. If you are found carrying any hazardous material in your check-in bag or handbag or cabin bag or in person, you can be sentenced to imprisonment for 5 years and penalized with a fine of $25,000 or more (49 U.S.C. 5124). Explosives, oxidizers, corrosives, compressed gases, radioactive materials, poisons, and flammable products (both liquid and solid) are forbidden on board. Hazardous materials include paints, fireworks, firecrackers, oxygen bottles, lighter fluid, tear gases, sharp-edged tools like knife, radio-pharmaceuticals, etc.

By accepting the supplier rules and restrictions you acknowledge that you may be required to sign a liability waiver in order to avail services offered by some third parties. At the same time, you agree that if any of the above-mentioned supplier rules and restrictions is violated, your reservation may be cancelled and you may be denied access to the travel service or product. Moreover, your payment for the reservation may not be refunded, and your bank account or credit card may be debited for any expenses incurred to us as a result of the violation.

Our Right to Booking Cancellation

You are required to provide us with correct and verifiable information while making flight reservation. No misrepresentation of facts is entertained at IndianEagle. We reserve the right to cancel your booking in case of any default on your part. If your request for booking a trip is found to be unauthorized, or your information is found to be incorrect during or after our booking and ticketing process, IndianEagle at its sole discretion can cancel the booking without notifying you and without any liability to recompense the loss caused to you or refund against cancellation. You agree not to hold IndianEagle liable for any loss in the event of cancellation.

Most airlines do not accept unfair booking practices such as hidden-city ticketing and back-to-back ticketing. These are strictly forbidden practices which result in booking cancellation, denial to boarding, or additional cost. Make sure to check the relevant airline' terms of service and comply with the same while booking an itinerary with India Eagle. If you are found to indulge in those forbidden practices, we too have the right to cancel your booking with the relevant airline. No request for refund is acceptable in this case.

Back-to-back ticketing - Booking more than one trip to the same destination, in the same name and with the same airline, on corresponding travel dates.

Hidden-city-ticketing - Booking a connecting flight with one stopover or more in between the departure and arrival points to get down at the connection point without completing the journey, instead of booking a direct flight.

No-show - No-show tickets are bound to be cancelled without refund. If you neither turn up to catch a confirmed flight before its scheduled departure nor cancel the flight by calling the airline or our customer care department in time, your ticket will be considered as a no-show ticket which holds no value. No-show tickets are non-refundable.

We have the right to cancel your reservation under such circumstances as fair errors, incorrect fair display, issues with the booking page, inefficient payment system, etc. We may accept your request for refund against cancellation or offer you alternative options in this case if your ticket is refundable.

Flight Schedule Change / Flight Cancellation by Airlines

IndianEagle has no role in airlines' decision regarding flight cancellation and flight departure schedule change. Their decision is in line with their policies. Airlines, at times, change the flight departure schedule (time or date or both) following a change in their operations or operating hours. Scheduled flights are often cancelled under such circumstances as bad weather, natural disaster, bankruptcy, etc.

Our Policy on Flight Schedule Change and Cancellation

IndianEagle is not liable for flight schedule change and flight cancellation. You are required to check and follow the relevant airline's terms of service. However, we will notify you of flight cancellation and flight schedule change at the earliest. At the same time, you are required to reconfirm the flight schedule and check updates with the relevant airline prior to the scheduled departure.

Flight Schedule Change on the Day of Departure

If the airline changes the scheduled flight time on the departure day or cancels the flight 4 hours before the departure, we will update you by sending a notification alert to your email ID. You may be notified in some other way. However, the email is considered as the final alert in the event of failure of other mediums to reach you.

Some flight types and itinerary types are not refundable against flight cancellation within 4 hours prior to the scheduled departure. We are not liable to accept your request for refund. It is recommended that you check the relevant airline's refund policy or contact the airline directly.

There may be a change in the flight schedule due to extreme weather on the day of departure. Flights are often delayed or cancelled due to extreme weather at the connection point or at the destination city airport. Airlines have the sole authority to decide on refund against cancellation in this case.

Airlines may change flight schedules anytime. If the schedule of your confirmed flight is changed within 90 minutes before the departure, be advised to contact the airline for cancellation and refund. IndianEagle bears no responsibility for refund in this case.

If a connecting flight at the layover airport is delayed or cancelled due to any operational issue with the airline, IndianEagle is not responsible for refund. Be advised to contact the airline directly. Make sure to contact the airline for updates on the flight service status.

Airfare Changes

A booked itinerary is not confirmed until it is ticketed. Sometimes, airlines revise the fare of ticketed itineraries. IndianEagle is not liable for the fare revision. We make sure to notify customers about the revised fare of their confirmed itineraries. If the fare is increased after revision, you have the right to cancel the confirmed booking or you can agree to pay the additional amount. The relevant airline may accept your refund request in the event of cancellation, depending on its policy.

Our 'Refund against Cancellation' Policy

If you cancel the reservation by calling our customer service team within 24 hours prior to the scheduled flight departure, we consider your refund request and process it with the relevant airline. The airline's 'refund against cancellation' policy is taken into account.

We strive to provide accurate display of the itinerary details of every trip on the booking page of our website IndianEagle.com. Unfortunately, it may happen that there is some issue with the display of details and airfare when you book a trip. Your booking has been confirmed by the time we notice the error and fix it. If the fare increases in the meantime, you can either agree to pay the additional amount or choose to cancel the booking.

If the airline accepts your 'cancellation' application and 'refund' request, we will credit the refund to the account that you had used while making the purchase. Usually the refund is credited in 21 business days. It may take longer depending on the transaction system of your financial institution. Make sure to check the 'transaction' policy of the financial institution.

If a refund is made to you twice, you are liable to return IndianEagle the excess amount credited to your account.

Exchange and Cancellation Policies & Fees

Many of the tickets booked with IndianEagle are non-refundable. In certain cases, your request for cancellation and refund may be granted by the airline if you cancel the trip by calling our customer service department before 24 hours of the scheduled departure. The cancelled trip may not be refunded in cash, but it can be exchanged for another trip with the same airline and for the same traveler, in future. Airlines levy a penalty, and a fare difference may arise in these cases. Usually, the credit for the cancelled trip is valid for a limited period of time. You are required to check and confirm the specific expiry date with the airline directly. You must book another trip with the same airline by paying an additional amount (in case of fare increase) within the expiry date, to avoid the loss of the credit.

We cancel a confirmed trip only if it is permitted by the relevant airline. We reserve the right to levy a cancellation fee of up to $100 per ticket at the time of cancelling a confirmed trip. The penalty by airlines, airlines' cancellation / exchange policy and fare difference are out of our control.

Usually, confirmed itineraries are not changeable. We can process your request for a change in the details of a confirmed trip (for example, change of travel dates or departure point or arrival point or entire route) with the airline, but it is subject to the airline's policy. If the requested change in your itinerary is permitted, then airline penalty, fare difference, and a change / exchange fee by us are applicable. Please contact our travel specialists to know the total cost of exchanging your trip for a new trip with the requested change in the itinerary details.

Modification of reservation, for instance change of travel date (s), is a time-consuming process. It may take up to 72 hours for a modification request. You agree to waive any damage or loss that may occur to you due to the delay in modification.

Confirmation of your requested change in the itinerary details of your confirmed trip by the airline is out of our control. Our cancellation / exchange fee (which does not include airline penalty and fare difference) is subject to change at any time and without notice. Our travel specialist will provide you the latest cancellation / exchange fee on the call. Airline penalty, fare difference, and our cancellation / exchange fee vary depending on ticket types, travel classes and routes.

Be advised to contact us rather than calling the operating airline for modification or cancellation. If you get your reservation cancelled by the airline directly, we are not liable for any refund. If you contact the airline for modification, for instance, change of date, you may receive an additional invoice from IndianEagle stating the modification fee and the penalty that you are responsible to pay in accordance with our Terms of Service.

If you are unable to travel due to some medical condition after your reservation is confirmed, you can cancel the ticket by paying the airline penalty and our service fee if the ticket is refundable, or change the travel date (s) by paying the airline penalty, our service fee and fare difference if the ticket is changeable, or you can keep the ticket in the open status for traveling within a specific period of time if the airline allows, or the entire value of the ticket will be forfeited.

Our "Confidentiality" Policy

By our terms and conditions, you acknowledge not sharing the confidential details of your e-Ticket with any third party. Any third party may misuse the information for some illegal purpose or personal benefit if the confidentiality is breached. IndianEagle must not be held liable for any claim or consequence. Only you are considered liable in this case.

If any third party uses your trip ID from the e-Ticket and cancels the flight reservation, you may not be entitled to refund. We don't guarantee the refund too.

Booking Process

IndianEagle has the easiest and simplest air travel booking process that comprises a few clicks from accessing the booking page to buying a ticket or tickets. We may accept or reject your request to book an itinerary depending on availability of the itinerary with the relevant airline. We confirm the receipt of your 'booking' request via an email which does not imply by any means that the request is accepted. The booking and purchase of your requested itinerary are confirmed only on payment.

The 'booking' confirmation is also subject to your acknowledgement to comply with our terms of service. We may, in our sole discretion, update or modify the booking process, without any liability to notify you of the same. Any change or update in the booking process is automatically effected once it is implemented.

Once the e-Ticket is issued on purchase of your requested itinerary, your name, the preferred destination and other details may not be changed.

You are required to book a trip using your own credit card if you plan to fly within a week following the booking. The name on the credit card must be identified with your name.

Nearby Airports

You may find lower airfare from or to a nearby airport in the origin or / and destination city on our website. The website will mention if it is the lowest or lower fare for your itinerary. Generally, we compare fares to and from the airports within 60 miles of the airport of your choice. You can save a percentage of the airfare by booking your trip to or from the nearby airport. Be advised that you need to review the itinerary details of your trip including the airport / airports you have booked.

Major Airline

IndianEagle.com displays some of the itineraries without disclosing the exact departure time, arrival time, connecting airports and the airline marketing these itineraries.

  • The departure and arrival time is shown as 2 - hour time range and the exact time is disclosed upon confirmation of the booking.
  • The connecting airports are displayed as Layover and the connecting airport information is disclosed upon confirmation of the booking.
  • The marketing and operating airlines are displayed as Major Airline and the airlines considered as Major Airline are Aircanada, Air Franca, Air Mexico, Alitalia, British Airways, Cathay Pacific, Delta Airline, Emirates, Etihad Airways, KLM, Lufthansa, Swiss International Air Lines, Austrian Airlines, Qatar Airways, Saudia Airlines, United Airlines.
  • The clickable component 'What is this Airline?' in the itinerary displays the airline marketing the itinerary along with two other major airlines.
  • Once the customer receives the booking confirmation email disclosing the airline, departure and arrival times and the connecting airports, the customer is responsible to check the baggage allowance, cancelation and change penalties, VISA restrictions for the itinerary and the airline policies within 12 hours of receipt of such email.
  • The itinerary can be cancelled for free within 12 hours from the time of booking.

Business Class Upgrade

  • This upgrade offer is valid only if the business class ticket is purchased by the time limit specified in the upgrade email.
  • The upgrade price is not guaranteed until the business class itinerary is ticketed.
  • The entire cost of the business class tickets for the itinerary is charged on the card and the cost of economy class tickets is refunded once the business class tickets are confirmed.

Reconfirmation, Check-in and Boarding

You are advised to reconfirm the schedule of your flights directly with the operating airlines at least 72 hours before departure. Make sure to check in at the origin airport at least 3 hours before scheduled departure and report at the boarding gate at least 30 minutes before departure.

Human Error in Booking & Ticketing

"To err is human". However, any mistake in the booking or ticketing of reservations is inexcusable. If an agent unknowingly makes a mistake in the booking or ticketing of your flight, you are expected to contact us within 24 hours of receiving the booked itinerary details or e-Ticket so that we can do our best to correct the mistake at the earliest. We will not be able to correct the error post 24 hours. If the booking is cancelled due to the mistake, we are committed to reimbursing a maximum of the service fees for the booking and providing a coupon worth $50 which you can redeem during the next booking with IndianEagle within 12 months.

Customer Identity Verification

We have a precise customer identity verification process as one of our terms of service. It helps us to check and establish your identity as a genuine customer. You are required to cooperate with us by complying with this process.

After booking an itinerary you will receive a UCCF Form from us. It is a critical requirement to verify your credit card ownership, prevent misuse of the credit card and ensure secure online transaction.

Please fill in the UCCF Form with the required details and upload it to your "My Eagle" account on our website IndiaEagle.com. Make sure to upload a photocopy of your credit card's front and back sides along with a photocopy of your driving license or Passport as a valid ID proof.

You are requested to upload the above-mentioned documents to your "My Eagle" account within 12 hours of the supposed transaction. If you fail to upload the documents within 12 hours, the booking will automatically be cancelled

Itinerary Reconfirmation

You are responsible to review and reconfirm the itinerary details (including passenger name, travel dates, departure point, arrival destination, travel class, flight number, airline number, scheduled departure time, meal type, etc.) for the itinerary that you have booked on our website IndianEagle.com or through our customer service. If you find any difference in the details which you have provided during the booking, do contact us within 4 hours of the booking. If case of your failure to review and reconfirm the details within the stipulated time, the booking will be considered acceptable to you, without any liability on our part.

Service Fee & Additional Processing Fee

We charge a service fee for online booking of itineraries on our website. The service fee is applicable to all passenger-type tickets (infant, child, adult) and all trip-type tickets (one way, round trip, multi-city trip) per traveler.

All airfares on our website include the service fee. It is billed per traveler for value-added services like 24-hour customer support over toll free phone, ticketing support, technology support, etc. Airfares include service fee in the range from $0 to $50 depending on ticket type, fare type, travel class, destinations, routes, and seasonality.

Last-minute booking for emergency travel entails an additional processing fee. We implement additional security measures to protect you from fraudulence in case of last minute bookings. These measures include customer identity verification, fraud prevention tool, alert on fraudulent billing, authentication of UCCCF form and others. Therefore, we charge an additional processing fee to recover the cost of secure last-minute booking to some extent.

We may revise the service fee for usual bookings and additional processing fee for last-minute bookings at any time. Service fee and additional processing fee are nonrefundable even if you change or cancel your booking directly with the airline. Please call us if you have any query regarding agency service fee.

Online Booking Service Fees

We charge a service fee for online booking of itineraries on our website. A small online service fee is applicable to all passenger-type tickets (infant, child, adult) and all trip-type tickets (one way, round trip, multi-city trip) per traveler. The fee is nonrefundable and may be changed from time to time.

Multiple Airline Itineraries

If there are two airlines on the itinerary of your one-way trip, or more than two airlines on the itinerary of your multicity or round trip, a different set of fare rules, baggage allowance, and refund policy will apply to your trip with each of the airlines. Each airline has its own service policy in case of flight schedule change and cancellation. If one of the airlines cancels the flight or changes the flight schedule, the other airline to operate the connecting flight or return flight is not bound to reschedule your itinerary or consider a refund. You must check and comply with the terms and conditions of each of the airlines involved in the itinerary of a connecting or multicity or return trip.

E-Ticket Delivery

Once the e-Ticket for your booked itinerary is generated, the purchase is confirmed. IndianEagle delivers the e-Ticket to the email address that you share with us. If email delivery of the e-Ticket fails due to some technical error, you are required to contact us immediately.

If you do not receive a travel confirmation email within stipulated time after successful payment verification, it means that we have not issued the ticket (s) yet. Sometimes, it takes up to 24 hours to issue an e-Ticket or e-Tickets. If you are in a hurry or your flight is in 24 hours, you can cancel the booking without any cancellation fee. In this case, you agree that IndianEagle is not liable for any damage or loss that may occur to you because of the delay in issuance of the e-Ticket.

Overbooking of Flights

Sometimes, seats on a flight by an airline may be overbooked. Due to overbooking, you (if you are unlucky) may not get a seat available on the flight for which you have got a confirmed ticket from the airline through us. In this case, airlines manage seats for passengers by asking their volunteers to exchange their reserved seats for compensation. If seats are not managed due to the few reserved seats for volunteers, you may be denied boarding at the departure airport. In the event of involuntarily denied boarding, your reservation is cancelled and refunded by the airline. If you ever meet with such a situation, make sure to know the airline's boarding priorities and compensation rules at the airline's boarding counter or ticket counter. IndianEagle must not be held liable for denied boarding.

Duplicate Bookings

If the same itinerary is booked twice on the name of the same traveler, cancellation or refund against cancellation is not guaranteed after confirmation (ticketing) for the second booking which is duplicate. We can process your 'cancellation' request with the operating airline, but it is subject to the airline's policy, which is out of our control. Usually, neither cancellation nor refund is entertained for non-refundable tickets.

Baggage Policy and Fee

Airlines have varying baggage allowance depending on their policies for checked baggage and cabin baggage. Baggage fees are subject to the number and weight of checked bags. The baggage fee is directly payable to airlines. It is recommended to check the baggage allowance policy of the airline that you want to travel with. Two or three airlines, involved in a connecting flight, may have different baggage policies and fees that you need to check with the relevant airlines before purchasing or making a connecting itinerary.

Prohibited items and accepted items fall under the baggage policy of airlines. Make sure to check the list of these items on the relevant airline's website before packing your carry-on and checked bags.

Credit Card Transaction Fees

If you purchase an itinerary using a credit card, the credit card company may charge a fee to process the transaction. If the merchant of the card and the bank that issued the card are in different countries, a transaction fee is applicable. The bank or the company that processes transaction through the credit card determines the fee. The credit card transaction fee is excluded from the airfare of the trip. It will be listed separately on the credit card statement.

Credit or Debit Card Payment Acceptance Policies

All major credit cards and debit cards are accepted at IndianEagle. The booking of an itinerary is confirmed upon payment and ticketing. If payment of the booked trip is not credited from your account through credit card or debit card due to incorrect details or inadequate fund, we will send you a notice within 24 hours. We do not bear any liability for non-acceptance of your credit card. If the airline does not confirm your trip due to increase in the booked airfare, your credit card will be declined during the transaction. In such instances, you can either purchase the trip at the increased fare or request for cancellation at no cost.

Your credit card or debit card billing address must be verifiable. Please do note that the billing address with a P.O. Box is not acceptable. We ensure secure payment transaction through credit cards and debit cards by applying our safety policies. Any fraudulent transaction from the customer's debit or credit account is reported to the credit card verification company, the airline and the bank.

Your purchase of a booked itinerary confirms our right to transaction of the applicable payment from your account. The transaction is not supposed to be debited once the itinerary is purchased and ticketed. If you dispute the transaction despite the confirmed purchase and genuine ticketing, we have the authority to charge you.

If the payment for a booked trip using the credit card details which you have shared with us is declined due to a valid reason, we will notify you about the payment failure at the earliest. In this case, you are required to contact your credit card company and ask for alternate credit card number. Or, you can choose to use any other mode of payment for the transaction. Feel free to contact our travel specialist for further assistance.

If the payment is declined by your Credit Card Company or bank after you have used the ticket, we reserve the right to call you back within 2 years of booking and you agree to provide us with your payment information.

Customer Requests for Meals, Seats, Bassinets & other Special Services

We respect your right to request for a specific meal, a seat of your choice, bassinet for your infant, and any other special service on board. Our travel specialists process your requests with the airline or airlines. The requested meal or seat or bassinet or any other onboard service can be confirmed only by the airline. Airlines reserve the right to confirm the requested special service, and revise the special inflight service policy at any time, without notification. IndianEagle does not guarantee confirmation of your request for any special service by the airline. You are requested to check confirmation of your requested service (meal, seat, bassinet, etc.) with the airline directly.

Please Note: Most of the airlines require passengers to make their requests for any special inflight service prior to 24 hours of the scheduled flight departure. Usually, it takes 24 to 48 hours to respond to emails. Therefore, we wish customers to call us in emergency cases. Be advised to call at our toll free number 1-800-615-3969 for any urgent query or request.

Promo Codes / Discount Coupons

The coupons and promotions are valid only for a limited time and Indian Eagle reserves the right to modify or cancel the coupons at any time without any prior notice.

Certain coupons and promotions are only applicable to bookings done online at IndianEagle.com.

The coupons are non-transferable and have no cash value.

Coupons are void if restricted or prohibited by law.

The coupons are not applicable for already discounted itineraries.

The coupon is valid only for new booking and is not applicable for other services including but not limited to Insurance, Cancelation and Changes to the booking.

The coupons cannot be combined with other coupons, discounts or Eagle Rewards.

The promotions and coupons is limited to one per customer.

If you cancel the booking purchased with a coupon, the coupon discount or value may be subtracted from the return credit.

If the system accepts a coupon which is later found to be applied incorrectly, the transaction may be declined.

Coupons provided by IndianEagle are applicable to few of the itineraries only.

Unaccompanied Minors

Some of the airlines do not allow unaccompanied minors under 16 to travel on indirect or connecting flights with one stopover or more. Minors should be accompanied by at least one adult traveler of 16 years or above, in this case. We may issue tickets for unaccompanied minors on flights by those airlines. However, it is highly recommended that you directly check with airlines their policy for unaccompanied minors before or while booking flights for them and book another ticket for an adult traveler to accompany the minor if required. Every airline has its own regulations and requirements for minors traveling alone, depending on routes and flight types. Airlines' policy regarding booking of flights for unaccompanied minors may change at any time and is beyond our control. IndianEagle is not liable if airlines cancel reservations for unaccompanied minors or do not allow them to board flights at departure airports.

Airlines' Frequent Flier Reward Policy

Airlines offer reward mileage to passengers on the booking of flights as per their own frequent flyer reward programs. Airlines' policies are out of our terms and conditions. It is highly recommended to check the frequent flier reward policy with the airline or airlines that you have booked a trip with.

Travel Insurance Disclaimer

If you have purchased travel insurance to insure your life, baggage and medical needs while booking a trip through us, you are required to check, read and understand the terms of the insurance program and the details of coverage as offered by our travel insurance partner. IndianEagle is not liable for the insurer's terms and conditions related to your claim to reimbursement under the travel insurance program.

Airlines' Optional Services

At times, the booking of some trips with specific airlines on our Website comes with the option to purchase optional services offered by the airlines. The airline, not IndianEagle, will provide the optional service if you purchase any in connection with your trip. The airfare does not include the cost of any optional service.

The cost and availability of the optional service is subject to the relevant airline's terms of service, which is out of our control. It is highly recommended that you do check the terms and conditions, applied by the airline operating your trip, regarding the optional service which you are looking to purchase at the time of booking the trip through us.

Cancellation of the optional service that you have purchased along with a trip with a specific airline is subject to the airline's service policy. You are required to contact the airline directly, in case any issue with the optional service arises or you need to cancel your purchase of the optional service. We just act as airlines' marketing agents. We can only process your request to cancel the optional service or resolve any issue with it with the airline.

Best Price Guarantee Policy

We offer cheaper air tickets than other travel agents in the USA. Lower airfare than the airfare which you have paid for booking a trip through us is unlikely on our Website and any other USA based website, within 24 hours of the booking. If you find it, we will either pay the fare difference to you or cancel and refund the current booking on a condition that we are provided with a complete documentation of the fare difference and other details such as travel dates, destinations, trip type, travel class, fare type and airline for the same itinerary. We reserve the right to verify the details, at our sole discretion.

Do email us at info@indianeagle.com the document (in form of screenshots) of the fare difference between our offer and the offer for the same itinerary by any other website within 24 hours of the booking on our Website, to claim refund of the fare difference under our Best Price Guarantee. You can avail our Best Price Guarantee facility only if the details in your document match exactly the details of the itinerary that you have purchased from us. We don't consider the fare difference despite the same itinerary details, in case of the discounted airfare that you find on any other website.

We compare our offers with the offers available on USA based websites for general public. Comparison with the offers available on auction websites, coupon websites, membership program websites, and other websites with rewards program, corporate discounts, consolidator prices or promotional incentive is not considerable to us. We don't consider the fare difference between our itinerary and the same itinerary with hidden details or prices on other websites.

If you book the itinerary (on any other USA based website for general public) which is cheaper than ours even after booking the same itinerary on our website, the details of the itinerary and the receipts of the booking on the other website are subject to verification by us prior to receiving your 'refund against cancellation' request. We do not accept or verify the receipt with a printing error.

The terms of our Best Price Guarantee are applicable to you the moment you book a trip on our Website. The terms are subject to change at any time and without prior notice. We reserve the right to discontinue availability of the Best Price Guarantee or modify its terms in effect, at any time.

Hazardous Materials

Carriage of hazardous materials in your checked baggage and cabin / handbag baggage during air travel is strictly prohibited by the Federal law. Carrying hazardous materials on board is a punishable offence. Violation of the prohibition imposed by the aviation law can incur a huge penalty or result in 5 years of imprisonment. Explosives, oxidizers, corrosives, fireworks, poisons, flammable liquids, radioactive elements, paints, sharp-edged instruments and compressed gases are hazardous materials. Liquid medicines and toilet articles belong to this category. Most of the airlines permit the carriage of medical oxygen, medicines, toilet articles and smoking materials in small quantities, depending on destinations and routes of the flights operated by them. It is highly recommended that you check the list of permitted items and prohibited items on the website of the airline operating your flight, or with the airline's representative.

ACH Payment Failure

If the ACH (Automated Clearing House, an electronic payment method) fails due to insufficient fund or incorrect bank account number or incorrect routing number, you are required to let us collect an additional $50 for processing the ACH again.

Responsibility

IndianEagle works as an agent of specific airlines and books flights on behalf of them. Therefore, we must not be held liable for flight schedule change, flight cancellation, or poor inflight service on part of an airline / airlines. You need to contact only the airline for any refund of your booking in these cases. We are also not responsible for any loss or damage during and after the flight.

User Account Termination

There are benefits of signing up for 'user account' with IndianEagle. Redeemable points on enrollment, booking confirmation checking, itinerary status checking, etc. are the benefits. Security of the user account is bound to our policy, which we apply to freeze or terminate the account temporarily or permanently in the event of infringement. If our website content or that of any of our partners is infringed by any IndianEagle account user, we may, in our sole discretion, decide on termination of the account.

Fraudulent Booking

Many credit card users are victims of fraudulence. You are responsible to use your credit cards carefully. Any unauthorized person may use your credit card for shopping, flight booking, etc. Though we have implemented a fool-proof customer identity and credit card verification process to ensure genuine bookings, it is often difficult to identify customers as genuine owners of credit cards or frauds. If someone uses your card to book a trip or trips on our Website, we must not be held liable for any refund for the fraudulent booking.

Chargebacks and Credit Card Disputes

By accepting our Terms of Service, you agree not to dispute the airfare, service fees, airline penalty (in case of cancellation), change / exchange fees (in case of change of date), and fare adjustment (in case of fare difference) debited from your credit card.

If you booked a trip on our Website, but you have not received any notification of the booking, do make sure to contact us at the earliest.

If you like to investigate any fees billed on your credit card, please do reach us via email or over phone before taking any step to dispute it with the credit card company.

If you claim a chargeback on the non-refundable airfare or booking cancellation fees or service fees or fare adjustment that has been billed on your credit card in compliance with the airline policy and our Terms of Service, you are required by this agreement to pay back the entire amount of the chargeback and a $250 penalty for causing inconvenience and incurring accounting fees to us.

If the chargeback that you have claimed is found to be fake, you are liable to bear expenses for legal proceedings that we hold the right to initiate in order to recoup the loss.

If you get charged twice due to technical errors in rare cases, be advised to bring it to our notice rather than making a chargeback claim. The issue will be resolved at the earliest and the additional money will be credited to your account. Raising a chargeback in such cases of technical flaw may lead to booking cancellation.

In Case of Disagreement with the Terms of Service

IndianEagle is an online travel booking service provider. We book air tickets on behalf of airlines. We neither organize nor conduct itineraries. The service quality that airlines make sure to provide during journey is not our liability. We provide you with low airfare deals from multiple airlines and help you book your preferred itinerary. The display of airfare and itinerary details is not under our control and subject to change without any notice. By our terms of service, you acknowledge to accept any change in the display of airfare and itinerary details on our website.

Reviews, Comments, Photo and Other Submissions

We welcome you as valued customers of IndianEagle. We appreciate your feedback, reviews and comments with regards to our services, the services of our affiliates / partners, or third-party products. We including IndianEagle employees, our affiliates, partners, suppliers and third party sellers reserve the right to monitor, review, share, publish, distribute, modify, accept or delete your submissions of reviews, suggestions, photos, videos, questions or likes received through your user account on the Website, IndianEagle Blog, social media pages and emails. By making submissions to the Website, comments on our blog posts & articles, and feedback on our social media pages, you grant us a royalty-free, irrevocable, transferable and sub-licensable right to use and display the same on any platform, private or public, online or offline, known or unknown, along with the name (s) that you have used in connection with your submissions.

At the same time, you acknowledge our right to keep or omit attribution of your comments, reviews or feedback at our sole discretion, by waiving all 'moral rights' in direct or indirect connection with your submissions, and to sue any individual or group in the event of violation of your or IndianEagle's rights regarding user submissions which must be neither confidential nor proprietary. By these terms, you agree to make no objection to our use, revision, modification or deletion of your submissions. We are not obliged to entertain all your suggestions, reviews and feedback. We can exercise our discretion to decide which comments to publish on the Website, the Blog and our social media pages. If you do not comply with these terms, please do not make any submission.

All Submissions are Subject to Our User Submission Guidelines below

IndianEagle does not own or endorse or associate with any user content, visual or textual, submitted through the Website, the Blog, social media pages and email.

User Content Submission Guidelines

  • All your submissions must be relevant to our services, products, the Website, or your general experience as user / traveler.
  • Submissions made by you should not be obscene, indecent, illegal, profane, defamatory, insulting or fake at all.
  • Your submissions must neither invade the privacy nor infringe the copyright nor violate the rights of any individual or group or organization.
  • You should not make any submissions about a minor or any third party's use / experience of our services, products, the Website and its content, without consent of the third party or the minor's parents. (Minor refers to a child under 13 years of age)
  • You must not make any submission if you are a minor under 13.
  • All your submissions must be original. Do not submit or post any material, which is borrowed or copied, from any personal or commercial source. Any submission by you must not infringe any third party's intellectual property right, trademark, or copyright.
  • Your submissions must not contain any individual or entity's intellectual properties including branding or promotional materials such as logo meant for commercial purposes.
  • Your submissions must not contain viruses, harmful codes or any kind of damaging material that may affect the Website and its servers, third party sites that we hyperlink to, and our computers or systems

Foreign Entry Requirements

You should make sure that you have valid travel documents including passport and visa, in accordance with foreign entry requirements. You should be having the type of visa or visas (business, tourist, transit, and Schengen) required for overseas or international travel. We neither have specific knowledge of foreign entry requirements and travel documents nor any obligation to provide information about the same. It is advisable that you check and review all preventions, warnings and advisories issued by the governments of international destinations before booking your travel.

Travel Documents

We request you to check what travel documents are required for your traveling to an international destination, with the relevant embassy. You should approach the relevant embassy or consulate to seek the correct information about passport and visa before booking your travel or making departure. We are not liable if you are denied boarding at the origin airport or entry to the destination airport for your inability to carry or provide correct and valid travel documents including passport and visa that the operating airline or the destination country or the layover country (s) in case of a transit flight requires. You may need a specific visa to transit through certain countries even if you do not get down the aircraft or go out of connecting airports.

Health

Certain countries have specific health requirements with regards to arrival of international travelers. You are responsible to make sure that you meet the health requirements for hassle-free transit through the layover airport (s) and entry to the destination country. You must consult a doctor, get the recommended inoculations, carry the prescribed medicines, and comply with the medical advice in connection with your international travel.

Disinsection

Most countries can rightfully ask airlines to disinsect their aircraft in order to evade all possible hazards to environment, agriculture and public health. The International Civil Aviation Organization (ICAO) and the World Health Organization (WHO) have given approval to a set of disinsection procedures, including spray of an aerosolized insecticide in the aircraft cabin when passengers are on board and spray of a residual insecticide all over the aircraft's inner surface when passengers are not on board.

Booking of flights to international destinations by IndianEagle or its affiliates or partners neither endorse those destinations nor ensure that travel to any of those destinations is without risk or they are worth traveling to. We shall not be liable for physical damages or health hazards or monetary losses that traveling to any of those destinations may result in.

Links to Third Party Sites

The content of this Website may contain some hyperlinks to third party websites in travel or non-travel fields, for your reference only. We neither operate such third party websites nor control their contents. Moreover, we are not responsible for such websites' privacy policy, terms of use and other practices. Making sure that whatever links you click or software you download from this Website or third party websites is safe is up to you. We are not responsible if any of the third party websites contains viruses, worms, Trojan horses or defects. Our Website containing hyperlinks to third party websites implies neither any association with them nor any endorsement of their contents or practices.

Notice of Infringing Material

If you find in absolute terms that any part of the Website content infringes your copyright, your representative or you may issue a written notice to us, containing the following information. Do note that we will not accept the notice if it is improper or incomplete. Any invalid information or incorrect fact in the notice regarding any practice of copyright infringement by us may hold you liable for damages. The notice from you should be furnished with the following:

  • A clear mention of the copyrighted work that you claim to be infringed
  • A clear mention of what on our Website infringes your copyright, such as a link to or a screenshot of the infringing piece of content
  • Your physical address, email address and contact number
  • A statement that you are "sure that neither the copyright owner nor its representative authorizes the material that is claimed to infringe the copyright"
  • A statement that the information stated or facts mentioned in the notice are accurate, and the copyright owner has the authority to act against us in case of valid infringement, under penalty of perjury
  • A signature by the copyright owner or an authorized representative to act on behalf of the owner
You may send the notice to us via email to legal@indianeagle.com or fax to (512)532-6577, Attn: IP/Trademark Legal Dept., DMCA Complaints, or by mailing to the address below: IndianEagle, LLC, PO Box 500001, Austin, TX 78750.

Copyright and Trademark Notices

The entire visual and textual content of IndianEagle Website is copyrighted ©2007 - 2015 Indian Eagle, LLC. All rights reserved. IndianEagle, LLC is the sole owner of the Website including its booking software and webpages, Blog, and Rewards Program. The user interface and logo of Indian Eagle, the user interface and logo of IndianEagle Blog, and other visual branding materials are the intellectual properties of IndianEagle, LLC in the U.S. and other countries. Other logos including those of the featured airlines, airports and destinations are the trademarks of their respective owners. If you find any instance of infringement of our design, technology, logo, content or other intellectual properties, please do inform us by emailing at legal@indianeagle.com.


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