Indira Gandhi International Airport, New Delhi and Chatrapati Shivaji International Airport, Mumbai have made it among the world’s best five airports in terms of service to passengers. New Delhi Airport (IGIA) has secured the second position on the list of the best quality service providing airports with capacity of handling 25-40 million passengers per annum. Mumbai International Airport (CSIA) has been declared the fifth best on the list. The Airports Council International (ACI) has published the list based on the survey on airport service quality across the world.
Besides these two feathers in the cap of the Airports Authority of India, the second best service quality airport title has been awarded to Rajiv Gandhi International Airport (RGIA), Hyderabad, in the 5-15 million passengers per annum. Hyderabad International Airport won the “Best Airport in India” award this year apart from this coveted title.
Indira Gandhi International Airport won the prestigious award for the third consecutive year. IGIA has huge capacity of serving of over 60 million passengers a year. Nearly 36.88 million travelers flew to and from New Delhi Airport in 2013. Since privatization of IGIA, the service quality has been enhanced myriad times over seven years. Moreover, New Delhi Airport with its integrated domestic and international Terminal 3 has been rated the sixth best among the major 235 airports in the world.
Modernization of Chatrapati Shivaji International Airport and construction of multi-billion Terminal 2 redefined the luxury of air travel. The area per passenger at Mumbai Airport was one of the smallest in the world till completion of the new Terminal 2 which has increased the airport’s passenger handling capacity by almost 10 million a year.
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