A missed flight connection has challenges for both the airline and passengers. At busy US airports, it means a long wait for the next flight, rebooking, unplanned overnight stay, and frustration. To address this pain point, American Airlines introduced a unique short-hold technology that fired the imagination of aviation behemoths in early 2025. It allows select connecting flights to wait a few extra minutes for late-arriving passengers, whenever and wherever possible.
What is American Airlines’ Short Hold system?
A few minutes of delay for connecting flights can ensure passengers’ seamless travel to the final destination – is the premise of American Airlines’ short hold system. It is an AI-powered operational mechanism that helps the airline decide when it can briefly delay a departure. Using real-time flight data, passenger connection times, aircraft schedules, and crew availability, the system flags connections that are at risk. If holding a flight for a few minutes will not cause knock-on delays, the system recommends a short wait.
Airports where American Airlines’ short hold service is available
American Airlines first tested the Short Hold technology at Dallas-Fort Worth International Airport (DFW) in May 2025. Following positive results, the airline expanded it to the following US airports, as of December 2025.
- Dallas Fort Worth (DFW)
- Charlotte Douglas (CLT)
- Chicago O’Hare (ORD)
- Miami International (MIA)
- Philadelphia International (PHL)
- Phoenix Sky Harbor (PHX)
- Los Angeles International (LAX)
Why New York JFK is not yet part of American’s Short Hold program
American Airlines has not yet rolled out the short hold program at New York JFK Airport, a major international gateway in the east coast. AA operations from John F. Kennedy Airport include seven weekly flights to New Delhi, India – a key revenue-generating route for the airline. Industry experts think that travelers to New York may get to experience this facility later in 2026.
Apart from the JFK-DEL nonstop service, most American Airlines flights between USA and India carry passengers from small US cities via its hubs: Dallas DFW, Chicago ORD, Charlotte, Philadelphia, and Los Angeles. The short hold program works for both domestic to international, and international to domestic connections. Either way, a missed connection is costly for the airline and passengers.
By deploying Short Hold technology, American Airlines eases the stress of tight connections and reduces the likelihood of missed connections at high-traffic hub airports. This is crucial especially during peak travel periods and major global events, like the upcoming FIFA World Cup 2026. Passengers whose connecting flights are likely to be held for a few extra minutes would receive automated notifications, so they do not miss a heartbeat over potential missed connections.
