The main aim for any airline is to satisfy its passengers. Isn’t it? From providing a seamless flight booking experience to improving lounges and onboard experience, airlines ensure passengers remain satisfied. If you are wondering which carrier you can rely on, insights from the J.D. Power 2024 North America Airline Satisfaction Study can be helpful. This will help you choose the best airline for customer service so your trip is hassle-free.
Delta Air Lines is the best airline for customer satisfaction in North America when it comes to premium categories. With excellent services in first class, business class and premium economy class, the airline has showcased its dedication in offering exceptional customer experiences. JetBlue and United Airlines have been placed second and third as the best airlines for customer service.
Which is the best airline for customer service for economy class?
When it comes to economy or basic economy class, Southwest Airlines has grabbed the top spot. While Delta Air Lines has secured the second spot, Allegiant Airlines is the third best airline for customer satisfaction in North America.
Also Read: Southwest Airlines Frequent Flyer Program
How is passenger satisfaction measured?
The revamped study evaluates airlines across seven key dimensions. These include staff service, pre/post-flight experience, ease of travel, trust, digital tools, on-board experience, and value for price paid. Furthermore, ease of travel and trust emerge as paramount factors driving overall airline satisfaction. This reflects passengers’ desire for a seamless and reliable flying experience.
Delta Air Lines and Southwest Airlines have consistently improved passenger experience. As the best airlines for customer satisfaction in North America, these carriers have not just worked upon enhancing the flight booking experience but onboard facilities as well. Just like these airlines, Indian Eagle too is committed to offer best-in-class customer service. The 24/7 customer support team is available to solve all passenger queries. So if you want to have a seamless experience, make use of Indian Eagle flight deals and book your itinerary today.
What do you think is the best airline for customer satisfaction? Do you also think Delta is the best airline for customer service in North America? Comment below and let us know about your favorite airline.
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