Proving its dedication to excellence, Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) has won the Best Airport Award in the Asia-Pacific Region for the eighth consecutive year. The award, presented by Airports Council International (ACI) at the esteemed Airport Service Quality (ASQ) Awards), recognizes CSMIA’s continuous focus on enhancing travel experiences.
Significance of the ACI ASQ Award for CSMIA
The ACI ASQ Award stands as more than recognition for CSMIA. It signifies the trust passengers place in the airport. Grounded in direct feedback, it validates CSMIA’s continuous efforts to elevate the travel experience, from quick security checks to smooth boarding processes.
A spokesperson said that winning the ACI ASQ Award for the eighth time showed the trust passengers had in them and the hard work of their team. They added that their goal was to offer an experience that was not just convenient but also smooth and memorable.
CSMIA’s Efforts to Enhance Efficiency and Passenger Convenience
CSMIA has taken bold steps to redefine efficiency. Its Digital Gateway expansion saw the number of terminal entry eGates increase from 24 to 68. This move tripled processing capacity and significantly reduced wait times, giving passengers more ease and less hassle.
The focus on convenience didn’t stop there. The airport also upgraded digital payment systems at the Multi-Level Car Park (MLCP), achieving an impressive 66% adoption rate for FASTag transactions. These initiatives reinforce why CSMIA is regarded as the best airport in India for passenger convenience.
CSMIA’s Significant Passenger Growth in 2024
In 2024, CSMIA saw a solid rise, handling 54.8 million passengers. That’s a 6.3% jump from last year and a 19.41% boost over pre-pandemic times. December was the busiest month with 5.05 million travelers, and December 21 broke records with 170,000 people passing through in just one day.
These numbers speak volumes. Every passenger passing through CSMIA is a reflection of the trust and confidence the airport has built through consistent service and innovation.
CSMIA’s International Recognition and Its Position as a Global Leader
This isn’t just about local success. The Mumbai Airport international recognition gained through this award positions CSMIA as a leader on the global stage. Winning the Best Airport over 40 million passengers Asia-Pacific award shows CSMIA’s dedication to setting standards in passenger service and operational excellence.
CSMIA’s Commitment to Continuous Innovation
CSMIA isn’t stopping here. Every accolade is a commitment to go further. From introducing emotional support dogs at Terminal 2 to enhancing digital systems, every step is about ensuring passengers experience more comfort and less stress.
This eighth win marks a proud milestone, yet it also serves as a reminder that innovation never pauses and there’s always space to make journeys smoother and more memorable.
At CSMIA, every journey matters, and every passenger experience is a reason to strive for more.
Delhi Airport Wins Best in Asia-Pacific 2024
Delhi International Airport has once again bagged the title of the best in the “over 40 million passengers” category in the Asia-Pacific region for 2024, continuing its winning streak from 2018 to 2023. The award, handed out by Airports Council International, is all about recognizing top-notch service and smooth operations. DIAL CEO Videh Kumar Jaipuriar said this win shows their commitment to making every journey better and putting Delhi on the map as a global aviation hub. The big ceremony is set for September 10 in Guangzhou, China.
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Frequently Asked Questions
Which award did CSMIA recently win?
CSMIA won the Best Airport Award in the Asia-Pacific Region at the 2025 ACI ASQ Awards, marking its eighth consecutive win.
What is the ACI ASQ Award?
The ACI ASQ Award honors airports for excellence in customer experience based on passenger feedback.
How did CSMIA improve passenger convenience in 2024?
In 2024, CSMIA increased eGates to 68 and achieved 66% FASTag adoption at its MLCP, enhancing passenger convenience.
What contributed to CSMIA’s recognition as the Best Airport?
CSMIA’s Best Airport recognition was driven by innovation, efficiency, and passenger feedback.
How has CSMIA’s passenger traffic grown in 2024?
In 2024, CSMIA’s passenger traffic hit 54.8 million, a 6.3% increase from last year and 19.41% higher than pre-pandemic levels.
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