Air India is one of the best airlines in India both in terms of flight operations and customer service. It has been revolutionizing air travel for passengers with customer-centric initiatives such as launching its very own AI assistant to answer passenger queries. The airline also recently revamped its Maharaja lounges at Delhi and JFK airport. And now as severe winter fog has engulfed major parts of north India, the airline has announced a fogcare program that is a ray of hope for passengers experiencing flight delays or cancellations. Continue reading to know about Air India airlines FogCare program.
Delhi Airport is one of the busiest airports in India. Major airlines operate their flights to and from this hub. As winter wraps Delhi and dense fog covers the city, flight operations are disrupted. Recognizing the imminent challenges, Air India has once again unveiled its FogCare program, a proactive step to minimize inconveniences for passengers amid the foggy winter season.
About Air India’s FogCare Program
In the face of fog-related disruptions, Air India is poised to provide proactive support to affected passengers. This initiative is an extension of Air India airlines FogCare program introduced last winter. The airline aims to simplify the process of rescheduling or canceling tickets, ensuring a hassle-free experience. Passengers on impacted Air India flights will receive timely updates through flight-specific advisories, ensuring they stay well-informed about potential delays. Travelers can also reschedule or cancel flights without incurring additional charges.
Also Read: Air India Unveils Sleek Interiors of India’s First Airbus A350 900 in Delhi
This customer-focused effort is a reflection of Air India airlines’ dedication to providing seamless travel experiences, particularly during the difficult winter months. Air India aims to maintain its reputation for customer-centricity while improving overall passenger satisfaction by taking on the special challenges posed by winter fog.
Over Hundred Flights Delayed at Delhi Airport
Winter fog has been a significant disruptor, causing delays and uncertainties for travelers. On December 27, Delhi Airport faced delays for over 100 flights. With expectations of further disruptions throughout the winter season, airlines across the nation are closely monitoring the situation.
Air India airlines FogCare initiative aligns with the goal of enhancing the overall travel experience for passengers. By providing easy alternatives in advance, the airline demonstrates a proactive approach to address the unique challenges associated with winter fog. Passengers flying to and from the Indira Gandhi International Airport during the winter season can utilize this flexibility, ensuring a smoother journey amidst potential delays.
If you are traveling from the USA to India through Indian Eagle plane tickets, you can alternatively contact the 24/7 customer support team to reschedule your Air India flight.
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