Air India is one of the best airlines in the world that not only upgrades its fleet from time to time but also ensures it uses the latest technology to enhance passenger experience. The Air India fleet is frequently upgraded with new aircraft and the airline also keeps improving its inflight services. Now Air India has become the world’s first airline to offer a virtual AI agent called Maharaja. Continue reading to know more about the Air India AI Assistant.
The world’s first generative AI virtual assistant, Maharaja uses ChatGPT to answer complex questions raised by the passengers thereby boosting customer satisfaction. Nearly 8 months after its launch, Air India’s Maharaja has resolved over 500,000 queries. The Air India AI assistant is capable of handling 6,000 questions every day in four different languages.
How is Air India Virtual Assistant Helpful?
Air India’s Maharaja gives quick responses to 80% of questions asked daily. And to ensure it helps the majority of its customers, Air India is offering virtual AI assistance in English, Hindi, German and even French. Passenger queries about check-in processes, Air India flight details, baggage policies, refunds etc. are swiftly resolved.
Air India AI assistant carefully combines generative AI with techniques of traditional machine learning to offer a better customer experience. Furthermore, it also works on preventing expletive language in the conversations of its AI system.
The Air India virtual AI assistant not only reduces human interaction for basic customer queries but it also showcases the airline’s intent of upgrading with the latest technology. Soon, traveling will become seamless with airlines and airports utilizing artificial intelligence, metaverse or even blockchain technology to offer passengers the best experience.
As the airline is accepting new technology, it is also carrying the legacy of Maharaja forward. What are your views on Air India AI assistant, Maharaja? Comment below and let us know.
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