BLR Airport Opens Special Assistance Zone at Terminal 1

IE Author — Wed, 16 Sep 2026 07:06:27 +0000

Source: ChatGPT

BLR Airport has opened a new Special Assistance Zone at Terminal 1. The facility is designed for passengers who may need extra help at the airport. It brings check-in support, baggage assistance and a comfortable waiting area into one place. Passengers can use these services before moving to the security screening area.

Special Assistance Zone Near Priority Gate 5A

Passengers can reach the facility through Priority Gate 5A at Terminal 1. The zone is located before security, making it easier for travellers to get help soon after entering the terminal. There are two assistance desks in the area. Airline staff help passengers with check-in and other basic formalities. The counters are also designed for easy use by wheelchair users. This setup reduces the need to move from one part of the terminal to another.

Staff Help With Checked Baggage

The facility also offers baggage support. After a passenger reaches the assistance desk, staff can collect checked baggage and send it for processing. This means travellers do not have to visit a separate baggage-drop counter on their own. The service can be useful for people with limited mobility and passengers who need ongoing assistance. It can also make the journey easier for family members and caregivers travelling with them.

Seating and Charging Points Available

The zone has 20 accessible seats with charging points. Passengers can sit and wait comfortably while completing their departure formalities. Extra seating is also available outside the area for family members, companions and caregivers. Flight Information Display System (FIDS) screens provide flight updates. This helps travellers check important details without walking around the terminal.

Who Can Use the Facility?

The Special Assistance Zone is open to passengers who may need extra support at the airport. This includes people with reduced mobility, persons with disabilities, and unaccompanied minors. Other travellers who need special assistance can also use the service. BLR Airport also supports passengers with non-visible disabilities through the Hidden Disabilities Sunflower Lanyard programme.

The lanyard allows passengers to discreetly show that they may need more time, understanding or support from airport staff. The airport also trains its employees to better understand different accessibility needs.

A Simpler Start to the Journey

Airports can be difficult to navigate, especially for people who need extra help. Long walking distances, crowded areas, baggage counters and several checkpoints can make the journey tiring. The new facility at Terminal 1 aims to make the first part of the trip easier. Passengers can get help with check-in and baggage handling, as well as a comfortable place to wait before continuing their journey.

For travellers using Terminal 1 at Kempegowda International Airport Bengaluru, Priority Gate 5A now serves as the main access point for this assistance area.

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