Dubai has introduced a new airport immigration service known as Click & Travel. This mobile option lets immigration staff complete passport-control procedures using handheld devices instead of relying only on regular counters. Dubai’s immigration authority, GDRFA Dubai, officially launched the system on September 7, 2026. It aims to speed up passenger processing and help airport teams manage queues more easily.

What Is Dubai’s Click & Travel Service?

Click & Travel is a mobile passport-control service at Dubai airports. Immigration officers can carry a secure device to passengers and complete their entry or departure checks from various areas of the terminal. Passengers do not need to download an app or follow a new process. An immigration officer uses the device when mobile processing is needed. The initiative adds more flexibility to the Dubai airport immigration process, especially during busy travel periods.

How Does This Airport Facility Work?

The mobile system uses modern technology to verify passengers and complete immigration checks. It can use:

• Biometric verification
• Facial recognition
• Electronic passport reading
• Automated security checks
• Secure access to official immigration databases

After an officer verifies the passenger’s identity and travel details, they can complete the required immigration procedure through the handheld device.

How Fast Is the New Dubai Immigration Service?

According to GDRFA Dubai, Click & Travel can complete a passenger transaction in about twelve to fifteen seconds. The digital solution processed 31,373 passengers during its trial phase before the official launch. This testing helped Dubai airport authorities check how well the system works during regular airport operations. Faster processing can reduce waiting times and help officers respond quickly when queues become longer.

Who Can Use Click & Travel?

For departing passengers, Click & Travel is available to UAE citizens, UAE residents, and international visitors travelling from Dubai. For arriving passengers, the first phase currently covers UAE citizens and UAE residents. Dubai plans to extend the option to more passenger categories in the future. Passengers should remember that airport authorities decide when and where to use the mobile service.

How Does It Help Families and People of Determination?

Click & Travel can make immigration easier for families with children and People of Determination. Instead of asking these passengers to move to a fixed immigration counter, officers can bring the mobile device to them. This can make the airport process more comfortable and reduce the need to wait in a regular queue.

How Does Click & Travel Help Travellers?

Dubai introduced Click & Travel to improve passenger movement at its airports. The mobile service helps immigration officers work from different locations inside the terminal instead of remaining at one counter. The mobile option can help Dubai:

• Reduce waiting time at immigration
• Manage high passenger volumes
• Support families and passengers who need assistance
• Improve flexibility during airport operations
• Build a smoother airport travel experience

Dubai’s Click & Travel service brings passport control closer to passengers through secure mobile technology. It adds a faster and more flexible option to Dubai airport immigration while working alongside smart gates and traditional counters.

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