Pune International Airport has made a remarkable comeback in global Airport Service Quality (ASQ) rankings, moving up from 76th in Q2 to 74th in Q3 of 2024. This recovery in Pune Airport’s ASQ ranking for 2024 follows a dip earlier this year when the airport slipped from 71st in Q1 to 76th in Q2.
Improved Passenger Satisfaction
Pune Airport’s ASQ rating, a key measure of passenger experience, increased slightly from 4.81 in Q2 to 4.84 in Q3, marking a notable improvement. Its performance, far above the global average of 4.32, showcases a strong commitment to service enhancement.
The ASQ survey, which evaluates 31 parameters, highlighted Pune Airport’s improvements in:
- Ease of access to the airport
- Seamless navigation within the terminal
- Comfortable walking distances within the facility
Pune’s climb in the global rankings also reflects positively on its standing within the Indian airports ranking, emphasizing its efforts to deliver world-class service.
Challenges Persist
While Pune Airport has shown progress, three areas experienced a slight decline compared to Q2:
Value for money in transportation and parking: Despite offering some of the lowest parking rates (Rs 60 for 30 minutes compared to Rs 250 at airports like Delhi and Mumbai), passengers perceive room for improvement. The airport management emphasized that the parking charges are significantly lower than those of private airports in larger cities.
Waiting time at border/passport control: It was noted that passengers spend 30-45 minutes on this process, which is shorter than the four-hour pre-departure window common at larger airports. The airport attributed this to their strict adherence to service level agreements, ensuring thorough checks to maintain security and efficiency.
Ease of connecting to other flights: Limited regional connectivity continues to challenge passenger satisfaction, which impacts its performance in the ASQ airport rankings.
Also read: Everything you need to know about Pune Airport (PNQ)
Pune Airport Outperforms Its 2024 MOU Target
The Q3 ASQ score of 4.84 not only surpasses the global average but also exceeds Pune Airport’s MOU target of 4.68 for 2024 by 0.16 points. The consistent rise in the Pune Airport’s ASQ ranking 2024 reflects its dedication to delivering enhanced services. This achievement underscores its focus on providing a superior travel experience while meeting stringent service standards.
Commitment to Excellence
The airport’s management emphasized balancing cost-effectiveness with global service standards through affordable parking, efficient checks, and improved terminal navigation. They emphasized that these measures are part of a larger initiative to consistently enhance the overall passenger experience.
Pune Airport’s steady climb in the ASQ rankings reflects its dedication to enhancing accessibility, comfort, and overall passenger experience. With ongoing improvements, it continues to serve as a reliable hub for both domestic and international travelers.
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