I am glad Air India is getting new equipment such as A350. This alone is not a compelling reason to fly AI on international routes. Air India culture has to change. They have to be customer centric with focus on satisfaction, quality of service, politeness, cabin cleanliness, especially lavatories. When Air India can match standards set by Qatar Airlines, Emirates for Singapore Airlines for overall customer satisfaction, that would be the time to try long haul flights.

Hi Santanu! As a travel-booking partner of Indians, we understand how inconvenient it may have been for you and our customers. We are all looking forward to having the new aircraft in service on routes between USA and India. However, the induction of A350 aircraft into international operations will take a few months. If you are lucky to travel on an A350 during your return journey to Newark, kindly share your experience with us and other travelers here. Thank you!

One more request – we the Bengalis from Kolkata would like to have an experience of an Air India flight originating from Kolkata to either Newark or JFK. In other words, a direct flight between New York and Kolkata. If the direct flight is impossible, we can be happy with a similar flight, as it is now, like Hyderabad – Delhi – Chicago. That way at least we don’t have to do customs in Delhi and can go to Kolkata and then do the customs. Thanks