{"id":24858,"date":"2026-10-30T17:04:13","date_gmt":"2026-10-30T11:34:13","guid":{"rendered":"https:\/\/www.indianeagle.com\/traveldiary\/?p=24858"},"modified":"2026-10-30T17:04:13","modified_gmt":"2026-10-30T11:34:13","slug":"pune-airport-tops-asq-survey-2026","status":"publish","type":"post","link":"https:\/\/www.indianeagle.com\/traveldiary\/pune-airport-tops-asq-survey-2026\/","title":{"rendered":"Pune Airport Ranks No. 1 in India for Passenger Services, Scores 4.98 Out of 5"},"content":{"rendered":"
\"Pune
Source: ChatGPT<\/figcaption><\/figure>\n

Pune Airport has good news for its passengers. It has received the highest score in the latest Airport Service Quality (ASQ) Survey in the Best Airport by Size category. The airport scored 4.98 out of 5, placing it first among the participating Indian airports in its category in the survey conducted from July to September 2026.<\/span><\/p>\n

The survey asked passengers about their experiences with airport services and facilities. From clean toilets to check-in counters and security checks, travellers shared their opinions about different aspects of the airport experience. Pune finished ahead of other participating airports, including Chennai, Patna, Kozhikode and Varanasi.<\/span><\/p>\n

How Did Pune Airport Score 4.98 in the ASQ Survey?<\/b><\/h2>\n

The latest survey results show that passengers gave Pune Airport very high marks for its passenger services and facilities. People were asked about waiting times at check-in counters, the security process and airport cleanliness. They also rated the food outlets and assistance provided by airport staff.<\/span><\/p>\n

Pune scored 4.98 out of 5, just 0.02 points below the maximum possible score. This reflects a very high passenger satisfaction score. According to the report, Pune Airport received high ratings on 30 of the survey’s 31 service parameters, indicating strong passenger feedback across multiple aspects of its services.<\/span><\/p>\n

Still, it doesn’t mean that every traveller will have an identical experience. Airports can get crowded, and passengers may face longer queues during busy hours. The ranking is based on feedback collected during the three-month period from July to September 2026.<\/span><\/p>\n

How Did Other Indian Airports Perform?<\/b><\/h3>\n

Pune Airport was not the only airport to receive a high score. Chennai and Patna followed with scores of 4.94 each. Kozhikode and Varanasi each scored 4.93. Here are the scores of the top 10 Indian airports listed in the latest survey report.<\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Position<\/b><\/td>\nAirport<\/b><\/td>\nASQ Score (Out of 5)<\/b><\/td>\n<\/tr>\n
1<\/span><\/td>\nPune Airport<\/span><\/td>\n4.98<\/span><\/td>\n<\/tr>\n
2<\/span><\/td>\nChennai Airport<\/span><\/td>\n4.94<\/span><\/td>\n<\/tr>\n
3<\/span><\/td>\nPatna Airport<\/span><\/td>\n4.94<\/span><\/td>\n<\/tr>\n
4<\/span><\/td>\nKozhikode Airport<\/span><\/td>\n4.93<\/span><\/td>\n<\/tr>\n
5<\/span><\/td>\nVaranasi Airport<\/span><\/td>\n4.93<\/span><\/td>\n<\/tr>\n
6<\/span><\/td>\nGoa Airport<\/span><\/td>\n4.92<\/span><\/td>\n<\/tr>\n
7<\/span><\/td>\nBhubaneswar Airport<\/span><\/td>\n4.91<\/span><\/td>\n<\/tr>\n
8<\/span><\/td>\nKolkata Airport<\/span><\/td>\n4.90<\/span><\/td>\n<\/tr>\n
9<\/span><\/td>\nRaipur Airport<\/span><\/td>\n4.90<\/span><\/td>\n<\/tr>\n
10<\/span><\/td>\nIndore Airport<\/span><\/td>\n4.90<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

The survey included 16 Indian airports, but the report highlighted scores for only these 10 airports. Airports with identical scores are listed together without assigning separate positions.<\/span><\/p>\n

What Is the Airport Service Quality Survey?<\/b><\/h3>\n

The Airport Service Quality Survey helps airports understand how passengers rate their services and facilities. Airports Council International (ACI) operates the ASQ programme, while the Airports Authority of India (AAI) participates in the survey process for Indian airports.<\/span><\/p>\n

Passengers answer questions about the airport they are using. They share their experiences with check-in, security, waiting areas, restrooms, staff and other facilities. The survey covers 31 service parameters, according to the latest report. Airport officials can use this feedback to identify service gaps and improve the passenger experience.<\/span><\/p>\n

The programme covers approximately 500 airports worldwide, according to the latest report. The latest Indian comparison included 16 participating airports in the reported category. Pune’s first-place finish applies to the Best Airport by Size category covered by this assessment. It doesn’t mean that the airport is ranked first in every airport ranking or service-quality survey in India.<\/span><\/p>\n

Which Airport Services Do Passengers Rate?<\/b><\/h4>\n

Think about the last time you visited an airport. You probably wanted to check in without standing in a long line, pass through security without difficulty and find a clean place to sit before boarding. These are some of the service aspects covered by the ASQ survey.<\/span><\/p>\n