{"id":18190,"date":"2025-03-12T18:46:22","date_gmt":"2025-03-12T13:16:22","guid":{"rendered":"https:\/\/www.indianeagle.com\/traveldiary\/?p=18190"},"modified":"2025-04-01T12:44:35","modified_gmt":"2025-04-01T07:14:35","slug":"asq-awards-2024-mumbai-airport-wins-best-airport-award-in-asia-pacific-for-8th-consecutive-year","status":"publish","type":"post","link":"https:\/\/www.indianeagle.com\/traveldiary\/asq-awards-2024-mumbai-airport-wins-best-airport-award-in-asia-pacific-for-8th-consecutive-year\/","title":{"rendered":"ASQ Awards 2024: Mumbai Airport Wins Best Airport Award in Asia-Pacific for 8th Consecutive Year"},"content":{"rendered":"<figure id=\"attachment_18992\" aria-describedby=\"caption-attachment-18992\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-18992 size-full\" title=\"Best Airport Award in Asia-Pacific Region\" src=\"https:\/\/tds.indianeagle.com\/wp-content\/uploads\/2025\/03\/Best-Airport-Award-in-Asia-Pacific-Region.png\" alt=\"Best Airport Award in Asia-Pacific Region\" width=\"800\" height=\"533\" srcset=\"https:\/\/tds.indianeagle.com\/wp-content\/uploads\/2025\/03\/Best-Airport-Award-in-Asia-Pacific-Region.png 800w, https:\/\/tds.indianeagle.com\/wp-content\/uploads\/2025\/03\/Best-Airport-Award-in-Asia-Pacific-Region-300x200.png 300w, https:\/\/tds.indianeagle.com\/wp-content\/uploads\/2025\/03\/Best-Airport-Award-in-Asia-Pacific-Region-768x512.png 768w, https:\/\/tds.indianeagle.com\/wp-content\/uploads\/2025\/03\/Best-Airport-Award-in-Asia-Pacific-Region-630x420.png 630w, https:\/\/tds.indianeagle.com\/wp-content\/uploads\/2025\/03\/Best-Airport-Award-in-Asia-Pacific-Region-640x426.png 640w, https:\/\/tds.indianeagle.com\/wp-content\/uploads\/2025\/03\/Best-Airport-Award-in-Asia-Pacific-Region-681x454.png 681w, https:\/\/tds.indianeagle.com\/wp-content\/uploads\/2025\/03\/Best-Airport-Award-in-Asia-Pacific-Region-150x100.png 150w, https:\/\/tds.indianeagle.com\/wp-content\/uploads\/2025\/03\/Best-Airport-Award-in-Asia-Pacific-Region-272x182.png 272w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-18992\" class=\"wp-caption-text\">Source: Freepik<\/figcaption><\/figure>\n<p><b>Proving its dedication to excellence, Mumbai\u2019s Chhatrapati Shivaji Maharaj International Airport (CSMIA) has won the Best Airport Award in the Asia-Pacific Region for the eighth consecutive year.<\/b> <span style=\"font-weight: 400;\">The award, presented by Airports Council International (ACI) at the esteemed Airport Service Quality (ASQ) Awards), recognizes CSMIA\u2019s continuous focus on enhancing travel experiences.<\/span><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_71 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #0a0a0a;color:#0a0a0a\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #0a0a0a;color:#0a0a0a\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.indianeagle.com\/traveldiary\/asq-awards-2024-mumbai-airport-wins-best-airport-award-in-asia-pacific-for-8th-consecutive-year\/#Significance_of_the_ACI_ASQ_Award_for_CSMIA\" title=\"Significance of the ACI ASQ Award for CSMIA\">Significance of the ACI ASQ Award for CSMIA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.indianeagle.com\/traveldiary\/asq-awards-2024-mumbai-airport-wins-best-airport-award-in-asia-pacific-for-8th-consecutive-year\/#CSMIAs_Efforts_to_Enhance_Efficiency_and_Passenger_Convenience\" title=\"CSMIA&#8217;s Efforts to Enhance Efficiency and Passenger Convenience\">CSMIA&#8217;s Efforts to Enhance Efficiency and Passenger Convenience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.indianeagle.com\/traveldiary\/asq-awards-2024-mumbai-airport-wins-best-airport-award-in-asia-pacific-for-8th-consecutive-year\/#CSMIAs_Significant_Passenger_Growth_in_2024\" title=\"CSMIA&#8217;s Significant Passenger Growth in 2024\">CSMIA&#8217;s Significant Passenger Growth in 2024<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.indianeagle.com\/traveldiary\/asq-awards-2024-mumbai-airport-wins-best-airport-award-in-asia-pacific-for-8th-consecutive-year\/#CSMIAs_International_Recognition_and_Its_Position_as_a_Global_Leader\" title=\"CSMIA&#8217;s International Recognition and Its Position as a Global Leader\">CSMIA&#8217;s International Recognition and Its Position as a Global Leader<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.indianeagle.com\/traveldiary\/asq-awards-2024-mumbai-airport-wins-best-airport-award-in-asia-pacific-for-8th-consecutive-year\/#CSMIAs_Commitment_to_Continuous_Innovation\" title=\"CSMIA\u2019s Commitment to Continuous Innovation\">CSMIA\u2019s Commitment to Continuous Innovation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.indianeagle.com\/traveldiary\/asq-awards-2024-mumbai-airport-wins-best-airport-award-in-asia-pacific-for-8th-consecutive-year\/#Delhi_Airport_Wins_Best_in_Asia-Pacific_2024\" title=\"Delhi Airport Wins Best in Asia-Pacific 2024\">Delhi Airport Wins Best in Asia-Pacific 2024<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.indianeagle.com\/traveldiary\/asq-awards-2024-mumbai-airport-wins-best-airport-award-in-asia-pacific-for-8th-consecutive-year\/#Frequently_Asked_Questions\" title=\"Frequently Asked Questions\u00a0\">Frequently Asked Questions\u00a0<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<h3><span class=\"ez-toc-section\" id=\"Significance_of_the_ACI_ASQ_Award_for_CSMIA\"><\/span><span style=\"font-weight: 400;\">Significance of the ACI ASQ Award for CSMIA<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The ACI ASQ Award stands as more than recognition for CSMIA. It signifies the trust passengers place in the airport. Grounded in direct feedback, it validates CSMIA&#8217;s continuous efforts to elevate the travel experience, from quick security checks to smooth boarding processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A spokesperson said that winning the ACI ASQ Award for the eighth time showed the trust passengers had in them and the hard work of their team. They added that their goal was to offer an experience that was not just convenient but also smooth and memorable.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"CSMIAs_Efforts_to_Enhance_Efficiency_and_Passenger_Convenience\"><\/span><span style=\"font-weight: 400;\">CSMIA&#8217;s Efforts to Enhance Efficiency and Passenger Convenience<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.indianeagle.com\/in\/flights\/airports\/chhatrapati-shivaji-international-airport-bom\/\" target=\"_blank\" rel=\"noopener\">CSMIA<\/a> has taken bold steps to redefine efficiency. Its Digital Gateway expansion saw the number of terminal entry eGates increase from 24 to 68. This move tripled processing capacity and significantly reduced wait times, giving passengers more ease and less hassle.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The focus on convenience didn&#8217;t stop there. The airport also upgraded digital payment systems at the Multi-Level Car Park (MLCP), achieving an impressive 66% adoption rate for FASTag transactions. These initiatives reinforce why CSMIA is regarded as the best airport in India for passenger convenience.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"CSMIAs_Significant_Passenger_Growth_in_2024\"><\/span><span style=\"font-weight: 400;\">CSMIA&#8217;s Significant Passenger Growth in 2024<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In 2024, CSMIA saw a solid rise, handling 54.8 million passengers. That\u2019s a 6.3% jump from last year and a 19.41% boost over pre-pandemic times. <\/span><i><span style=\"font-weight: 400;\">December was the busiest month with 5.05 million travelers, and December 21 broke records with 170,000 people passing through in just one day.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">These numbers speak volumes. Every passenger passing through CSMIA is a reflection of the trust and confidence the airport has built through consistent service and innovation.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"CSMIAs_International_Recognition_and_Its_Position_as_a_Global_Leader\"><\/span><span style=\"font-weight: 400;\">CSMIA&#8217;s International Recognition and Its Position as a Global Leader<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This isn\u2019t just about local success. The Mumbai Airport international recognition gained through this award positions CSMIA as a leader on the global stage. Winning the Best Airport over 40 million passengers Asia-Pacific award shows CSMIA\u2019s dedication to setting standards in passenger service and operational excellence.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"CSMIAs_Commitment_to_Continuous_Innovation\"><\/span><span style=\"font-weight: 400;\">CSMIA\u2019s Commitment to Continuous Innovation<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">CSMIA isn\u2019t stopping here. Every accolade is a commitment to go further. From introducing emotional support dogs at Terminal 2 to enhancing digital systems, every step is about ensuring passengers experience more comfort and less stress.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This eighth win marks a proud milestone, yet it also serves as a reminder that innovation never pauses and there&#8217;s always space to make journeys smoother and more memorable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At CSMIA, every journey matters, and every passenger experience is a reason to strive for more.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Delhi_Airport_Wins_Best_in_Asia-Pacific_2024\"><\/span><span style=\"font-weight: 400;\">Delhi Airport Wins Best in Asia-Pacific 2024<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.indianeagle.com\/in\/flights\/airports\/indira-gandhi-international-airport-del\/\" target=\"_blank\" rel=\"noopener\">Delhi International Airport<\/a> has once again bagged the title of the best in the &#8220;over 40 million passengers&#8221; category in the Asia-Pacific region for 2024, continuing its winning streak from 2018 to 2023. The award, handed out by Airports Council International, is all about recognizing top-notch service and smooth operations. DIAL CEO Videh Kumar Jaipuriar said this win shows their commitment to making every journey better and putting Delhi on the map as a global aviation hub. The big ceremony is set for September 10 in Guangzhou, China.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Women&#8217;s Day may be over, but the savings aren&#8217;t! Grab $25 off on <\/span><a href=\"https:\/\/www.indianeagle.com\/usa\/flights\/phl-to-bom\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">cheap flights from Philadelphia to Mumbai<\/span><\/a><span style=\"font-weight: 400;\"> with Indian Eagle. Apply WOMENSDAYTD25 to your <\/span><a href=\"https:\/\/www.indianeagle.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Indian Eagle itinerary<\/span><\/a><span style=\"font-weight: 400;\"> before March 31, 2025, and save on your next journey!<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span><span style=\"font-weight: 400;\">Frequently Asked Questions\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><b>Which award did CSMIA recently win?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CSMIA won the Best Airport Award in the Asia-Pacific Region at the 2025 ACI ASQ Awards, marking its eighth consecutive win.<\/span><\/p>\n<p><b>What is the ACI ASQ Award?\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The ACI ASQ Award honors airports for excellence in customer experience based on passenger feedback.<\/span><\/p>\n<p><b>How did CSMIA improve passenger convenience in 2024?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In 2024, CSMIA increased eGates to 68 and achieved 66% FASTag adoption at its MLCP, enhancing passenger convenience.<\/span><\/p>\n<p><b>What contributed to CSMIA&#8217;s recognition as the Best Airport?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CSMIA\u2019s Best Airport recognition was driven by innovation, efficiency, and passenger feedback.<\/span><\/p>\n<p><b>How has CSMIA&#8217;s passenger traffic grown in 2024?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In 2024, CSMIA&#8217;s passenger traffic hit 54.8 million, a 6.3% increase from last year and 19.41% higher than pre-pandemic levels.<br \/>\n<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b><i>Disclaimer: <\/i><\/b><i><span style=\"font-weight: 400;\">Indian Eagle claims no credit for the images featured on its blog site. All the visual content is copyrighted to its respective owners only. We mention the source name of the image whenever possible and found. However, if we miss acknowledging the owner\u2019s source, please contact us. In case, owners don\u2019t want us to use their images, we will remove them promptly. We believe in providing proper attribution to the original author, artist, and photographer.<\/span><\/i><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Proving its dedication to excellence, Mumbai\u2019s Chhatrapati Shivaji Maharaj International Airport (CSMIA) has won the Best Airport Award in the Asia-Pacific Region for the eighth consecutive year. The award, presented by Airports Council International (ACI) at the esteemed Airport Service Quality (ASQ) Awards), recognizes CSMIA\u2019s continuous focus on enhancing travel experiences. Significance of the ACI [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":18992,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,553],"tags":[5450,5454,5449,5448,5451,5453,5455,5452],"class_list":["post-18190","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-travel","tag-aci-asq-award","tag-best-airport-in-india-for-passenger-convenience","tag-best-airport-over-40-million-passengers-asia-pacific","tag-chhatrapati-shivaji-maharaj-international-airport-csmia","tag-csmia-customer-experience","tag-csmia-passenger-traffic-2024","tag-mumbai-airport-international-recognition"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mumbai Airport Wins Best Airport Award in Asia-Pacific Region<\/title>\n<meta name=\"description\" content=\"How did CSMIA win the Best Airport Award in the Asia-Pacific Region for the 8th time? 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