{"id":14460,"date":"2023-11-13T16:11:03","date_gmt":"2023-11-13T10:41:03","guid":{"rendered":"http:\/\/34.228.189.90\/?p=14460"},"modified":"2023-11-13T16:14:20","modified_gmt":"2023-11-13T10:44:20","slug":"air-india-ai-assistant-to-enhance-passenger-experience","status":"publish","type":"post","link":"https:\/\/www.indianeagle.com\/traveldiary\/air-india-ai-assistant-to-enhance-passenger-experience\/","title":{"rendered":"Air India AI Assistant to Further Enhance Passenger Experience"},"content":{"rendered":"
\"Air
Source: Freepik<\/figcaption><\/figure>\n

Air India is one of the best airlines in the world that not only upgrades its fleet from time to time but also ensures it uses the latest technology to enhance passenger experience. The <\/span>Air India fleet<\/span><\/a> is frequently upgraded with new aircraft and the airline also keeps improving its inflight services. Now Air India has become the world\u2019s first airline to offer a virtual AI agent called Maharaja. Continue reading to know more about the Air India AI Assistant.\u00a0<\/span><\/p>\n

The world’s first generative AI virtual assistant, Maharaja uses ChatGPT to answer complex questions raised by the passengers thereby boosting customer satisfaction. Nearly 8 months after its launch, Air India\u2019s Maharaja has resolved over 500,000 queries. The <\/span>Air India<\/span><\/a> AI assistant is capable of handling 6,000 questions every day in four different languages.\u00a0<\/span><\/p>\n

How is Air India Virtual Assistant Helpful?\u00a0<\/b><\/p>\n

Air India\u2019s Maharaja gives quick responses to 80% of questions asked daily. And to ensure it helps the majority of its customers, Air India is offering virtual AI assistance in English, Hindi, German and even French. Passenger queries about check-in processes, Air India flight<\/a> details, baggage policies, refunds etc. are swiftly resolved.\u00a0<\/span><\/p>\n

Air India AI assistant carefully combines generative AI with techniques of traditional machine learning to offer a better customer experience. Furthermore, it also works on preventing expletive language in the conversations of its AI system.\u00a0<\/span><\/p>\n

Also Read:<\/b> Air India\u2019s New Airbus A320neo Arrives in Delhi to Offer Passengers an Enhanced Flight Experience<\/span><\/a><\/p>\n

The Air India virtual AI assistant not only reduces human interaction for basic customer queries but it also showcases the airline\u2019s intent of upgrading with the latest technology. Soon, traveling will become seamless with airlines and airports utilizing artificial intelligence, <\/span>metaverse<\/span><\/a> or even blockchain technology to offer passengers the best experience.\u00a0<\/span><\/p>\n

As the airline is accepting new technology, it is also carrying the legacy of Maharaja forward. What are your views on Air India AI assistant, Maharaja? Comment below and let us know.\u00a0<\/span><\/p>\n

Book Indian Eagle tickets<\/a> to get the best Air India flight deals when traveling from USA to India<\/a>. Enjoy 24\/7 customer service and get your queries answered for a hassle-free journey.<\/span><\/p>\n\n\n\n
Disclaimer:\u00a0<\/i><\/b>Indian Eagle claims no credit for the images featured on its blog site. All the visual content is copyrighted to its respective owners only. We mention the source name of the image whenever possible and found. However, if we miss acknowledging the owner\u2019s source, please contact us. In case, owners don\u2019t want us to use their images, we will remove them promptly. We believe in providing proper attribution to the original author, artist, and photographer.<\/i><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Air India is one of the best airlines in the world that not only upgrades its fleet from time to time but also ensures it uses the latest technology to enhance passenger experience. The Air India fleet is frequently upgraded with new aircraft and the airline also keeps improving its inflight services. Now Air India […]<\/p>\n","protected":false},"author":2,"featured_media":14461,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,553],"tags":[3665,3620,3664,3666],"yoast_head":"\nAir India AI Assistant to Revolutionize Passenger Experience<\/title>\n<meta name=\"description\" content=\"Aiming to further enhance the passenger experience, the Air India AI assistant is available in four languages.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.indianeagle.com\/traveldiary\/air-india-ai-assistant-to-enhance-passenger-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Air India AI Assistant to Revolutionize Passenger Experience\" \/>\n<meta property=\"og:description\" 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