Emirates Group is preparing to bring more automation to the airport experience with a new generation of robots designed to assist passengers from check-in to baggage handling. The new Emirates airport robots will use technologies such as artificial intelligence, facial recognition and automation. They are being developed to handle routine airport tasks while making the passenger journey simpler and more efficient.

What Are Emirates’ New Airport Robots?

The upcoming robots are designed to take airport self-service beyond traditional check-in kiosks. Passengers could approach a robot and complete several steps without moving between different counters. The system is expected to identify travellers through facial recognition, assist with check-in and handle their luggage. This could allow Emirates to combine tasks that currently require separate processes into one automated experience. The technology is still under development, and Emirates is expected to share more details about where passengers will first see the robots as the 2027 launch approaches.

How Will Emirates’ Baggage Robots Work?

Baggage handling is one of the most interesting features of the new system. When a passenger approaches, the robot is expected to recognise the traveller by scanning their face. It could then accept the passenger’s suitcase and check its weight. The system is expected to automatically attach the appropriate baggage tag before moving the luggage for further processing.

By automating these steps, Emirates aims to reduce manual intervention and make baggage drop more convenient. It could also reduce the need for passengers to move between check-in and baggage counters. However, the airline has not yet shared detailed information about how the robots will handle situations such as excess baggage, special luggage or failed biometric identification.

New Robots Build on Emirates’ Sara Check-In Robot

The project builds on Emirates Group’s earlier work with Sara, a check-in robot that uses facial recognition and passport-scanning technology. Sara was developed to help passengers complete parts of the check-in process without relying entirely on a traditional counter. The robot can identify travellers and assist them through different stages of check-in.

The next generation of Emirates check-in robots is expected to go further. Instead of focusing mainly on passenger verification, the new technology will also take physical control of luggage, weigh bags, add baggage tags and transport them after check-in. This marks a significant step towards a more automated airport journey.

Emirates Uses AI to Personalise Passenger Services

Emirates also sees artificial intelligence as a way to make travel more personal. Airlines already hold information about passenger journeys and service preferences. AI can analyse relevant data to help identify patterns and provide more suitable services. For example, Emirates wants technology to help understand what passengers prefer to eat or drink and what other services they regularly use.

Over time, this approach could allow the airline to anticipate some traveller needs instead of waiting for passengers to make individual requests. How extensively Emirates uses this capability will depend on how the technology develops and how passenger data is managed.

ForsaTEK Showcases Emirates’ Aviation Technology

Details about the new airport robots emerged during ForsaTEK 2026, Emirates Group’s annual technology and innovation event. The fourth edition brought together technology specialists, innovation teams and industry experts to demonstrate emerging aviation solutions.

The programme featured more than 90 events and experiences along with around 60 projects and technology solutions. The event highlighted how Emirates is testing ideas that could eventually move from experimental projects into everyday aviation operations.

What Could Emirates Airport Robots Mean for Passengers?

For travellers, airport robots could eventually make several parts of the pre-flight experience easier. Potential benefits include faster check-in, automated baggage processing, fewer visits to separate counters and a more contactless journey. The technology could prove particularly useful at busy airports where large numbers of passengers need to check in within a short period. However, its real impact will become clearer only after the robots begin operating with passengers. Emirates will also need reliable alternatives for travellers who cannot or do not use biometric verification.

The upcoming Emirates airport robots could change the way passengers check in and hand over their luggage by bringing facial recognition, AI and automated baggage handling into one process. The real test will come when passengers begin using the technology during everyday travel.

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