Delta Air Lines announced on Monday that it would leave the middle seats empty on all flights departing through April 30, 2021, thus extending its seat blocking policy by one more month (according to the statement released in November, this policy is slated to end by March 2021).
While all the other major U.S. carriers have ditched this COVID-19 safety measure (introduced to ensure social distancing on board and prevent virus transmission during the flight) one after the other, Delta chose to buck this trend. The Atlanta-based airline that started blocking middle seats in April 2020 has since continued its commitment to passenger safety. Delta is now the only U.S. airline to block middle seats and limit capacity on all flights.
“We want our customers to have complete confidence when traveling with Delta, and they continue to tell us that more space provides more peace of mind,” said Bill Lentsch, Delta’s Chief Customer Experience Officer.
He added, “We’ll continue to reassess seat blocking in relation to case transmission and vaccination rates while bringing back products and services in ways that instill trust in the health and safety of everyone on board.”
Apart from extending the middle seat blocking policy, some other steps Delta Air Lines is taking to reassure customers of a safe and superior customer experience include offering at-home tests and in-person testing at nearby locations; building a digital concierge to manage booking, test scheduling, and automatic document verification; creating an interactive travel map highlighting the latest travel requirements and restrictions at different destinations Delta serves; deploying a team of clean ambassadors to more than 55 airports across the United States among others.