Comments on: Air India Discontinues Direct New York to Mumbai Flights for Several Reasons

By: Sam

Sam — Sat, 29 Jun 2019 21:14:42 +0000

I flew Air India’s JFK to DEL round trip flight on two occasions only, within the last year.Once in Business Class and other in Economy. While the in flight crew service was just tolerable, the ground crew was totally horrendous in Delhi. They had inexperienced staff at the check in counters, totally oblivious to the long long lines of frustrated passengers waiting to check in. The aircraft itself are old, perhaps okay mechanically but the seating upholstery shows total neglect. You could feel the metal frame in the seat back! In Economy, the food gave me the dreaded Delhi Belly which left me incapacitated for 48 hours thereafter. The bigger problem was that only one of the eight toilets in Economy was functional halfway through the flight. I have taken multiple trips to India but this was the only time I flew Air India. It will be the last. The airline exists only because the overseas Indians feel obligated to use their service.

By: Praful Patel

Praful Patel — Mon, 27 May 2019 15:15:31 +0000

I agree with views of Mr. Padmasen Kanani about Air India. I have stopped checking price of Air India ticket since last 15 years. It is not even in list of airlines I would prefer to fly. The ground staff as well as flight staff are very rude. If you ask any question, you may get no answer or nonsense answer. I wish that this airline should be sold to Tata or any other businessman ( not Mr. Malya) for better performance. I mention my views after getting my personal experiences.The customer service of Air India is 0.0 %.

By: Padmasen Kanani

Padmasen Kanani — Fri, 24 May 2019 13:33:37 +0000

I wiped out AIR INDIA from my list about 25+ years a go because of the poor service and mistreating US INDIANS during the flight and in the local office.

AIR INDIA should close down any and all office and business.